Service Delivery Officer

4 weeks ago

Keynsham, United Kingdom Bath & North East Somerset Council Full time

**Hours: 37 Per Week**

**Contract Type: Permanent**

**Service Area: Place Management**

**Department: Parking Services**

Are you looking for an exciting opportunity to showcase and develop your customer service and administration skills. We are looking for a Service Delivery Officer to work in our busy Parking Services team helping us to ensure we provide great customer service and make an impact to improve how we deliver services.

You will need to be able to work well on your own and as part of a team, proactively assist the resolution of customer complaints, have personal resilience, be self-motivated and have excellent communication skills and good IT skills.

Parking Services aims to ensure the delivery of a high quality and effective service, with a commitment to change and improvement driven by the councils ambitious Transport and Environmental policies and aims.

For example, we are one of only 12 councils in the country currently due to introduce new Moving Traffic restrictions to help make roads safer, reduce congestion and improve air quality.

We will empower and support you through our comprehensive induction and training programme to develop your parking knowledge and other essential skills, such as customer service and communication, complaint handling and service delivery.

You will be part of a supportive team with the opportunity to work alongside colleagues as well as being able to work independently.

This is an important role within the Service Delivery team, so you will need to show us that you have the necessary skills, attitude and confidence outlined in the job description to help bring greater resilience to Parking Services and contribute to our performance.

Your main place of work will be the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible via car or public transport, with a train station 5 minutes’ walk away.

**Why B&NES Council?**

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. These include:

- A competitive salary package
- A range of flexible working and hybrid working options, including flexi-time, four regional offices and home-working, dependent on service requirements
- A generous holiday allowance and special leave provisions
- The Local Government Pension Scheme
- A comprehensive Employee Assistance Programme - whatever life throws at you; we are committed to supporting you and your well-being at work and home
- Professional and personal development including in-house training and accredited qualifications including Aspiring Manager and Leadership Development
- Discount scheme including the VECTIS card that offers numerous local discounts including cycle to work and free entry to numerous local attractions with B&NES

**Interested to find out more?**

If you are interested in this post and require more details after reading the job description or just to chat through the role and what’s involved, please contact Jane Whiteman (Service Delivery & Compliance) on 01225 477133.

**To apply**

Bath & North East Somerset Council has one overriding purpose - to improve people’s lives. We have four core values which shape every aspect of our working life and how we look to the future. These values are to be **Bold, Empowered, Supportive **and** Transparent**.

**As an equal opportunities employer, Bath & North East Somerset Council is committed to the equal treatment of all current and prospective employees and is opposed to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.**

**Interview Date**: TBC

**Safeguarding Statement**:
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

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