Service Desk Analyst

2 weeks ago


Gilmoss Industrial Estate, United Kingdom Clearwater People Solutions Ltd Full time

Our client, a leader in the fresh food sector, are currently looking to recruit for a Service Desk Analyst to join their team on a permanent basis. The Service Desk Analyst will be tasked with providing 1st and 2nd support for a range of end users.

The Service Desk Analyst will be supporting a Microsoft Technology stack; Office 365, Windows and utilizing Activity Directory.

**Key Responsibilities for the Service Desk Analyst**
- Recording events, issues, and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
- Troubleshooting hardware including servers, desktops, laptops and network equipment.
- Will also be supporting bespoke in-house systems training provided
- On-site visits time-to-time to diagnose issues beyond the point of remote support.

**Technologies for the Service Desk Analyst**:

- PC and Laptop imaging
- Helpdesk / Welcome desk
- Desktop support
- VC Support
- Printer support
- Installations, move and changes
- 1st / 2nd line support roles
- Supporting Microsoft Windows 10
- Administrating Microsoft Active Directory
- Supporting Microsoft 365 Applications


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