Gp Receptionist

**Receptionist**

**Responsibilities**
- Greet visitors and answer incoming calls, triaging to the appropriate clinician
- Update patient records as required
- Assist with maintaining the appearance of the office as well as the reception area.

Bushloe Surgery is supported by 5 partners, 5 salaried GPs and 5 Registrar GPs. We are based in a purpose built new medical centre in Wigston, providing a wide range of services to a patient list of around 12,000. We are also a teaching practice, teaching both medical students and GP registrars.

**Receptionist Job Description**

**JOB TITLE: RECEPTIONIST**

**REPORTS TO: Patient Services Manager/Patient Service Team Leader**

**HOURS: 37 per week**

**Job Summary**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

**Responsibilities**:
**Administration**
- To have a thorough knowledge of all Practice procedures
- To work in accordance with written protocols
- Scanning and photocopy as requested

**Reception**
- Receiving patients consulting with members of Practice team
- Handling completed repeat prescriptions to patient and checking date of birth and name and address details
- Be able to cover all reception positions as necessary

**Appointments**
- Process appointment requests for same day and future appointments from patients by telephone and in person
- Deal with home visit requests

**Computer**
- Process patients change of address - computer data and medical records (have knowledge of Practice area)
- Process the completion of tasks sent in relation to patients for various purposes
- Process repeat prescription request in accordance with Practice guidelines

**Telephone**
- Have good knowledge of telephone system
- Be confident in handling all types of calls received to the Practice system in a courteous and timely manner

**Other Tasks**
- Clear reception/rooms after surgeries
- Ensure building security - have thorough knowledge of doors/windows/alarm.
- Provide refreshments as required to members of the Practice team
- Any other tasks allocated by managers

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an individual annual performance appraisal, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Use of online teaching portal to complete par