Veterinary Receptionist

**The role**
We believe in exceptional care for both our patients and client. We are seeking a Client Care Assistant to join our Low Fell Clinic. This role will be supporting a team of Veterinary Surgeons and Nurses.

As a Client Care Assistant, you’ll use your excellent customer service skills to welcome and assist clients before, during and after every visit. Although you don’t need to have hands-on experience working with pets, a love of animals and their welfare is essential.

From handling busy telephone lines and arranging appointments to taking payments, entering test results and ensuring the consult rooms are fully stocked, you’ll enjoy a busy and varied front-of-house role. You’ll also take ownership of ensuring the reception and waiting areas look their best at all times.

Part time position, up to 25 hours per week.

**Key accountabilities**

The duties of the Client Care Assistant include
- Prompt and efficient telephone answering
- Dealing with routine client queries
- Making appointments
- Taking payments
- Money handling and banking
- Insurance Claim administration and queries

**Skills and experience**

This position will best suit a proactive enthusiastic individual with a passion for customer service and exceptional communication skills. You will be able to multitask, remain calm under pressure and priorities your work load whilst maintaining a friendly and welcoming disposition.

Previous veterinary receptionist experience is desirable but not essential.

**Branch**
Medivet Low Fell is a well-equipped clinic situated close to the town centre. It is a small clinic with a close knit team of dedicated and passionate Vets and Nurses who are keen to support and mentor a new colleague. They excel in offering an exceptional service to a strong and growing client base.

Job Reference: FR04316