Field Care Supervisor

4 weeks ago

Harrow, United Kingdom Hiring People Full time

Do you have a basic awareness of the needs and rights of people with a learning disability?Do you want to join a leading local charity and make a difference?If so, this could be the role for you

Community Connex is a multi-faceted, community-based organisation that has grown into a leading campaigning and established service provider in the Health and Social Care sector supporting citizens in Harrow, Hillingdon and Brent.

We are currently seeking a supervisor to assume responsibility for the efficient running of the area.You will spend 50% of you working week in the field, the balance being spent in the office in order to complete their necessary administration. As a supervisoryou will work varied hours so that you can monitor all care being provided and so that your care worker team know that they are constantly monitored and evaluated. Although the role includes a certain amount of checking, the role is very much a supportiveone towards office staff, care workers and clients.

**General Responsibilities**
- Provide excellent and thorough internal and external customer service.
- Implementation of quality control procedures.
- Conduct client assessments prior to commencement of care service and following up with relevant team members to ensure that the information provided are utilised for effective service delivery.
- Attend client's first call to introduce the care worker to the client, facilitate orientation and good rapport between staff, the service users/clients, and their significant others/families.
- Liaise closely with Registered Manager to ensure correct client/care worker matching for new clients.
- Work flexibly and in emergency circumstances to cover care calls to clients who otherwise would not receive a visit.
- Attend periodic client care reviews and any meeting scheduled for effective care delivery.
- Carry out spot visits and quality checks on care workers in the field, identify gaps and advice on improvement when the need arises.
- To ensure that all changes to care schedules and packages are reported, without delay, to the Service Manager.

**Key Skills**:

- Basic awareness of the needs and rights of people with a learning disability and the role Community Connex and how to represent yourself and the organisation to clients, families, and the outside world
- Physical Skills - Basic physical ability and skill to undertake key elements required for role e.g., manual handling/lifting, driving etc.
- Relevant Knowledge & Training Experience - Ability to undertake the role with limited experience, but not necessarily with formal qualifications
- Education - English and Maths to an acceptable level
- Report Writing - ability to generate complex report and make presentations to relevant stakeholders

**Experience**:

- At least three years in a administrator role
- Worked in a fast-paced, busy environment with multiple deadlines
- Demonstrated a hands-on, can-do attitude to getting things done
- Ideally worked in an environment that is regulated and has had to apply, check and track regulatory requirements

**How to Apply**:
If you are interested in this opportunity and would like to learn more our client would love to hear from youPlease attach an up-to-date copy of your CV to the link provided and they will be in direct contact.

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