IT Apprentice

Our client based at Cardiff Gare is currently recruiting for an IT Apprentice on a 12-month Fixed Term Contract. As an IT Apprentice you will use your knowledge of IT and your ability to delivering IT support to end users.
**Salary £18,081**
**35 hours per week Monday to Friday**
As an IT Apprentice your role will include:

- Support the IT Department with ad hoc administrative tasks as and when required
- Act as a point of contact in answering the phone and self-service enquiries that come through to the Service Desk
- Update and log incidents, with the aim of resolving the majority of incidents and requests as the first point of contact
- Assist with updating and maintaining the team documentation
- Assist in documenting new business processes and procedures
- Undertake a support role in the introduction of projects, including assisting with the roll out of new projects
- Assist with resolving technical hardware and software issues
- Assist the Service Delivery Manager in producing statistics for monthly team meetings, in an accurate, timely and professional manner
- Technical knowledge of IT systems
- Ability to use or Microsoft office packages
- Good prioritising, time management and planning skills to ensure that tight deadlines are achieved under pressure
- Ability to maintain a high level of attention to detail & accuracy whilst working within tight timescales
- Ability to update records and maintain database systems accurately and efficiently
- Ability to effectively communicate at all levels across the organisation
- Demonstrates a commitment to delivering excellent customer experience
- Ability to travel and with occasional overnight stays

All applicants must meet the eligibility criteria for an Apprenticeship.