Junior Administrator

VANRATH have partnered with a market leader in the hospitality and catering sectors across Ireland.

This is a fantastic opportunity for any admin experienced individual to join a longstanding company that offers many routes for progression. This role is a junior level administrator role, with an aspect of sales support.

**Hours**

**Monday to Friday 9.00am - 5.00pm (Hybrid working)**

**Salary**

**£21,500 **_plus a fantastic benefits package._

**Responsibilities**:

- Customer service:_
- Supply information about our products
- Monitor customer sales and consumption of personalised products
- Receive customer complaints and investigate nature of complaint
- Pass on information from customer/field sales to enable accurate pricing
- Solve customer queries relating to orders pending and dispatched
- Assist customers who arrive at the branch to collect deliveries
- Accurately set up customers and orders on system, completing call logs and reports
- Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required
- Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved
- Sales Support:_
- To input all data relating to orders, quotations and uplifts/credit notes ensuring correct pricing at all times
- Answer incoming calls, ascertaining nature of call, action as necessary
- Outbound calls to existing customer base
- To provide support to field sales
- Previous Customer Service experience with the ability to work to deadlines accurately and efficiently in a demanding environment is essential
- Excellent verbal and written communication skills, with the ability to establish and maintain strong working relationships with your team
- Strong prioritisation and time management ability with a focus on attention to detail
- _FMCG industry experience desirable_

**Benefits**:
We offer competitive rates of pay and benefits which includes, company pension scheme, healthcare cash plan, share save plan, long service awards, enhanced maternity/paternity pay, Employee Assistance Program, life assurance, and 29 days annual leave increasing to 34 days with service with the opportunity to purchase additional holidays, Cycle to Work Scheme and employee discounts.

**Salary**: £21,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Health & wellbeing programme
- Life insurance

Schedule:

- Monday to Friday

Work Location: In person