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Clinical Administrator

4 months ago

Plymouth, United Kingdom St Lukes Hospice Plymouth Full time

**Part time, maximum 34 hours per week. Sunday and Monday required, other days flexible**

St Luke’s Hospice has an exciting opportunity for an experienced administrator to join our established Clinical Admin team which supports clinical colleagues across our 3 clinical services - the Community, IPU and UHP teams.

You will provide them with a timely and comprehensive administrative service that enables them to deliver excellent patient care. A significant part of this role is telephone based, so experience of and comfort dealing with potentially anxious patients, families and bereaved people is important.

**What You’ll Be doing**
- Provide a full range of administrative duties, including copy & audio typing, minute/ note taking, filing, distributing post and administrative duties.
- Receive incoming telephone calls, triaging to relevant teams
- Co-ordinate arrangements for meetings, including distribution of associated paperwork, compiling agendas and taking, typing and circulating notes.
- Provide specific patient information from relevant clinical computer databases on request.
- Support the weekend working system ensuring correct information is available & communicated and telephone is transferred.
- Liaise and work closely with all staff within St Luke’s Services, NHS staff and other Health Care Professionals

Please refer to the job description for full details of the role.

**About you.**
- You will have administrative/secretarial experience and have worked in a patient/customer facing service environment.
- You will have the ability to remain calm under pressure and manage stressful situations in a compassionate and professional manner.
- You will have excellent organisational, communication and IT skills will be crucial to be successful in this role.
- You will be able to work independently, organising your own workload on a daily basis, you will also be comfortable working flexibly as part of the team to respond to changing priorities in a rapidly changing environment.

**Closing Date: 23rd April 2024**

**1st Interview Date: TBC**

**2nd Interview Date: TBC**

Hello and thank you for checking out our current vacancy.

It’s worth setting up a job alert or simply checking back in regularly because - as St Luke's continues to meet the demand of caring for more families - we're always evolving and new opportunities spring up, both clinical and non-clinical. One of them could be just what you're looking for

We value all our people - not only our specialist doctors, nurses and social workers, but also our colleagues more behind the scenes, from our maintenance and catering staff to our fundraisers, administrators, educators and IT team. And that's just to name a few It takes a vast variety of skills, experience and knowledge to keep our vital service running smoothly.

As an Employer of Choice, we offer our staff a wide range of benefits and rewards. Not only generous annual leave and pension schemes, but a fantastic health scheme to help towards the cost of eye tests, dental care and physiotherapy. In addition, this gives you access a GP, and counselling and practical information helplines, 24/7.

While working with our hospice is hugely rewarding, knowing you're helping us make such an important difference, we recognise it's work that can be challenging emotionally. That's why, when you join us, we'll be here to support you all the way.

Don't miss out on the opportunity to join our friendly, award-winning team - learn more about working life at St Luke’s on our dedicated jobs page.

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