Remote Administrator

3 weeks ago


Remote, United Kingdom STROUD GREEN MEDICAL CLINIC Full time

Join our warm and thriving medical practice located in the charming area of Crouch Hill, North London. We are currently seeking a remote Administrator to support the practice on a full-time basis.

Renowned for our friendly atmosphere and positive environment, we consistently receive excellent reviews from both patients and staff. We are proud of our strong track record in staff retention, which speaks to our supportive and fulfilling work culture.

Join us and contribute to a practice that truly prioritizes patient choice and staff satisfaction.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or remotely.

To work closely with the team to ensure the smooth running of practice and efficient delivery of services and advice to the patients.

Administration

2. To develop and maintain accurate patient record systems, both manual and computerised, including movement of records and filing of correspondence.

3. Management of ERS referral system

4. To share responsibility for the administration associated with reception including booking services, referrals, contacting patients and any other reasonable duties that may arise.

5. To be responsible for recalling patients for QOF, LCS and Enhanced services via phone, SMS and letters. To maintain, code and monitor patient lists accurately.

6. Make sure all patient tasks are completed in a timely manner

Appointments

7. To process appointment requests from patients by telephone and accurate booking on Emis computer system.

Computing

8. Registration of new patients, computer data entry and medical records.

9. Process change of address and other information.

10. To process repeat prescription requests in line with Practice policy.

Other Tasks

11. To be aware of, and to adhere to, the Practice policies on confidentiality, disclosure of information and recording systems, both manual and computerised.

12. To be aware of the Practice philosophy and treat patients and visitors with respect at all times.

13. To provide cover for absent colleagues and to work flexibly according to the needs of the Practice.

14. To identify, together with the Manager, any personal training needs and to be prepared to undertake any relevant training courses when necessary.

15. Any other duties, appropriate to the post, as required by the Management.

To attend, wherever possible, all administrative meetings held at the Practice.
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

To be aware of the responsibility placed on you under the Health & Safety at Work Act (1974) and ensure that agreed safety procedures are carried out in order to maintain a safe environment for employees, patients and visitors.

To include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibil


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