Lettings Coordinator

Role Overview

This position is based in both our Ealing and Chiswick offices.

Our Lettings Coordinators are key members of our front office teams and ensure that our Landlords and Tenants get the very best customer service from start to finish. This is fantastic chance for you to get an unparalleled insight into our business and industry, with plenty of ongoing training and learning opportunities to keep you up to date on changing legislation and process.

We are looking for an enthusiastic individual who pays attention to detail and who can work effectively on their own and within a team. We want those with a can-do approach and someone who isn’t afraid to get involved in lots of different projects.

Key Responsibilities

Key Responsibilities of the Role

Our processes are crucial to ensuring the very highest standards of customer service. As one of our Lettings Coordinators, you will be responsible for several key areas;
Compliance

Sending out paperwork to landlords and ensuring the property is compliant before marketing
Creating and updating property details on our system
Staying up to date with the latest industry legislation and Anti Money Laundering procedures
Keeping in contact with our centralised deal progression and Property Management teams to ensure we have all documents in place before a move in

Marketing

Preparing Market Appraisal packs and send out letters from your Head of Lettings
Booking in “Pitch” appointments with landlord and Head of Lettings to see the property
Booking photography, floorplans and EPCs through our preferred suppliers and upload these on to the system and website
Creating office marketing materials - window cards to show off our best in class properties and eye catching brochures for our negotiators to take out on viewings
Use our external systems to send out ‘let in your road’ success flyers and create adverts for Instagram and Facebook
Arranging for re-evaluation by Head of Lettings of any relet properties and preparing the necessary documents for remarketing

Correspondence

Handling all incoming phone calls with the highest level of professionalism
Providing feedback to landlords, tenants and applicants following viewings
Applicant and client care in line with company procedures
Organise and carry out viewings when negotiator unavailable

General

Preparing for office audits (internal and external)
Liaising with Relocation Agents by sending the details of new properties
Working closely with the Sales Coordinator to ensure smooth running of the office including stationary ordering, H&S responsibilities and rotas.
Managing incoming invoices and arranging for payment
Management of recording staff holiday, sickness and processing of timesheets
Adhere to the companies’ ISO, Money Laundering, Health & Safety policies
Assisting with ad hoc tasks away from the office. e.g. collecting keys, allowing access to properties to contractors and generally being an extra pair of hands for anything that is needed.

Team Overview

The Chiswick Lettings team is a team of three and the Ealing Lettings team is a team of three. You will be working closely with both of Head of Lettings, and three negotiators as well as being supported by a network of over 40 Lettings Coordinators nationally.

Here, you'll find a dedicated team of brilliant minds who are passionate about what they do. We believe that diversity and different perspectives fuel creativity and innovation, which is why we embrace and celebrate individuals from all backgrounds, cultures, and experiences. Everyone's unique talents are valued and contribute to our collective success.

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.

Business area
Residential Sales and Lettings
Role
Residential Lettings
Locations
Chiswick, Ealing
Contract Type
Permanent, Full time
Remote Status
This role is office based
Salary
Competitive