Reservations Agent

**PRIMARY ROLE RESPONSIBILITIES**

Reporting into our Deputy General Manager, work with the objective of maximising occupancy and bedroom rate.
- Deliver fantastic guest service as a telephone-based reservationist, securing bedroom and table bookings for guests who contact to enquire. Be knowledgeable about our current special packages and deliver training to Reception where required.
- Coordinate guest stays, tailoring their experience based on their needs by offering a range of additional services and packages, noting guest requests and building profile preferences.
- Work closely with the Reception Team to give recognition to our repeat guests. Attend our Weekly Operations Meeting to ensure an effective flow of communication to our operational teams of the guests who have booked.
- To be confident in computer use and develop a comprehensive knowledge of our bedroom and restaurant booking systems.
- Offer additional services out with simply the bedroom booking to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions etc.
- Enter reservation details precisely and correctly,
- Help optimise occupancy and average room rates,
- Implement the Revenue Management policy,

**BENEFITS**

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

- 20% off drinks and dining within the hotels restaurants and bar
- 20% off spa treatments
- Free use of the leisure facilities
- Free Car Parking
- Additional holiday day on the second anniversary of your employment.
- Meals on duty and uniforming
- Access to a suite of external, certified resources via our Learning Management System
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

**APPLICANT REQUIREMENTS**

The successful applicant will have/be:

- A minimum of one years experience working in a hotel reservations (mandatory)
- Be fully computer literate and a fast learner of systems. Previous experience of using a property management system (PMS) is required, and experience of our current PMS, Guest Line, is favoured.
- Strong administration skills with the ability to work at pace and prioritise.
- Have a wonderful telephone manner and be passionate about delivering tailored experience to our guests forming part of the guest relation journey.
- A desire to deliver the highest levels of service, using effective vocabulary and upselling techniques to secure revenue
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail

**APPLY**

To apply, please send us your up to date CV.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Job Types**: Full-time, Permanent

**Salary**: From £11.50 per hour

Expected hours: 37.50 per week

**Benefits**:

- Company events
- Discounted or free food
- Free parking
- Gym membership
- On-site gym
- On-site parking

Flexible Language Requirement:

- English not required

Ability to Commute:

- Par (required)

Ability to Relocate:

- Par: Relocate before starting work (required)

Work Location: In person