Sales Team Manager

3 weeks ago

Manchester, United Kingdom Markel Full time

**Telesales Manager**

**Manchester City Centre**

**Monday - Friday 37.5 hours / shifts between 8.30am-6pm**

**Excellent Salary + Bonus & Great Benefits**

**Would you like to progress your sales career, leading a team of dedicated insurance renewals sales professionals?**

**Helpplay a key role in ensuring the success and supporting the growth of our Insurance Direct telesales team here at Markel.**

We are looking for a dedicated and driven **Telesales Manager**who can lead, develop and grow our Insurance Renewals Sales Team here in our Manchester city centre office. We offer a range of products including professional indemnity, publicliability, employers liability, D&O, property, occupational personal accident, legal representation and employment cover and cyber. Our markets are created through direct to consumer channels; online or via our UK call centre or through alternative white labelpartnership brands.

We have two retail brands that attract customers from different sectors of the micro/SME market. Markel Direct has been running for 10 years and targets multiple sectors including IT, fitness, Therapists, Photographers and Charities & Community Group. OurCaunce O’Hara brand offers specialist insurance to contractors, consultants, freelancers, self-employed professionals and to the oil & rail sectors. Both brands have the capability to offer white label functionality to partnership opportunities depending onwhat solution are being sought.

**If you’re looking to develop your career within sales then this may be the role for you**

**What you’ll be doing**:

- Play a key role in ensuring success and supporting growth of the Direct telesales team
- Handle all activity including new business, renewals, MTA’s and service enquiries within SLA’s
- Prioritise all the various work flow queues to deliver strong results and meet the targets/SLAs
- Work within underwriting authority to ensure all opportunities are maximised
- Run the telephony system to ensure efficiency is being driven throughout the telesales team
- Produce forecasts on a monthly basis, measure and report against these back to senior management and feed into the overall Direct & Partnerships team strategy
- Proactively suggest product and process development / improvements
- Provide daily, weekly, monthly, and quarterly MI on sales performance and engage with senior management to present progress
- Engage with affinity partners to provide monthly MI
- Lead and run the telesales team, to include - recruitment, induction and training for new joiners
- Performance management of all employees including regular 1-2-1 reviews, annual appraisals and underperformance processes where a need is identified
- Coaching and support for team members to enhance sales performance (sales and renewal retention)
- Motivating and pro-actively driving performance on a daily basis, monitoring performance against SLAs

**What we’re looking for**:

- Strong sales focus and be income driven
- Experience of all aspects of line management and the ability to lead a team
- Strong, proven experience of delivering successful results through a telesales function
- Understand the importance technology plays in creating a successful efficiency model
- Be able demonstrate success of delivering consistently strong numbers through proactive management
- Be passionate about your desire to succeed
- Experienced in producing timely and accurate reporting and presenting back to senior stakeholders
- Have an understanding of accurate forecasting
- Previous experience of either the Insurance or Financial Service industry

**About Markel**:
Markel Corporation (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

In each of our businesses, we seek to deliver innovative products and adaptable customer service so that we can be a market leader. Our time horizon is long-term, our approach is disciplined, and our focus is on continuously improving the quality of thecustomer experience.

**What’s in it for you?**
- A very competitive basic salary plus bonus & benefits.
- 25 days’ holiday plus Bank Holidays, with the opportunity to buy / sell extra leave.
- Voluntary benefits designed to suit your lifestyle - from discounts and cash back on retail and socialising, to health & wellbeing, travel and technology.
- The possibility of working from both the office and from home (hybrid), flexible working or other options are available.
- You’ll get the chance to follow your chosen career path anywhere within Markel.
- You’ll be joining a global network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do justthat.
- Company matched pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, a cycle2work scheme, season ticket loan, Employee Assistance Programme (EAP), parental, adoption and shared parental leave pay andplenty more.

**What we hope you’ll do next**:

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