Client Services Consultant

3 weeks ago

Edinburgh, United Kingdom Magnit Full time

Edinburgh, UK Req #914

Thursday, April 4, 2024

**About the Role**

Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. This position will work closely with vendors (panel suppliers), client hiring managers and cross-functional teams, utilizing the VMS tool to ensure smooth service delivery.

**What You Will Do**
- CSC is responsible for the day-to-day delivery of Magnit’s products/services
- The CSC must maintain quality client service and day to day operations with a focus on meeting contractual deliverables and ensuring an effective and proactive communication with internal/external stakeholders
- The CSC scope of responsibilities covers multiple business verticals (professional, IT, payroll, etc.) over multiple EMEA countries (our client is a large multinational with a global footprint)
- Implement new processes or enhance current processes to strengthen efficiencies
- Embrace a continuous improvement and consultative approach to continually add value to our community of hiring managers for an optimal customer experience
- Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently

For Staffing requirements:

- Facilitate the fulfillment of temporary requisitions through VMS system and efficiently manage the relationship/interaction of staffing suppliers and hiring managers
- Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
- Anticipate, resolve and follow
- through, in a timely manner, all issues related to the worker, manager and staffing supplier

For Payroll requirements:

- Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete VMS records
- Handle critical Employee Relations issues, requesting support and guidance as required
- Anticipate, resolve and follow-through, in a timely manner, all issues related to the worker
- Escalate to your direct leadership any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.
- Manager Magnit Direct contractors

**What You Will Need**
- 3+ years of experience working in a relevant area such as staffing industry operations, MSP or an internal HR/recruiting position
- A customer-oriented, self-motivated critical thinker with a “Can-Do” attitude
- Strong communication skills (verbal and written) with the ability to connect effectively across all layers of the organization in both a face to face and remote working environment
- Fluent in English and ideally another European language at professional level
- A growth mindset and agility: Keen to learn, develop and progress
- A team spirit with the willingness to support and collaborate with peers, colleagues
- Able to approach situations from an analytical mindset to generate a logical conclusion;
- Exposure to billing processes in a MSP environment will be a plus
- Experience with VMS Fieldglass will be beneficial
- Strong MS Office Suite (specifically Excel, Outlook, Word and PowerPoint) and Web-based resources;
- Bachelor’s degree in a relevant field (HR or business administration will be a plus)

Other details- Job Family
Staff Jobs- Pay Type
Salary- Employment Indicator
Regular

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