Case Handler

Case Handler

Brighton - Hybrid (1 day office 4 from home)

£27,000 - £30,000

Our client is currently looking for Case Officers to lead a varied portfolio of regulatory interventions, using legislative powers where required, to mitigate risks and ensure good outcomes for savers.

In return you will get:

- Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
- Discretionary bonus arrangements
- 25 days annual leave provision
- Flexible working arrangements
- Career progression

Have you worked in Insurance before? Are you looking for a new challenge? Then this role could be for you

About the role:

- Effectively identify risk to savers
- Mitigating risks in line with delegated authority or, when appropriate, obtaining legal or other advice before escalating with recommendations
- Follow process guidelines in line with legislative framework. Working independently and as part of a team to obtain the information necessary to make decisions
- Communicate with stakeholders verbally and in writing, to influence behaviours in order to ensure compliance

About you:

- Ability to take ownership
- Ability to understand complex information and legislation, and the ability to identify risk and solve complex issues, overcoming challenges as they appear
- Strong analytical skills to decide when your intervention requires deviation from the established framework or the use of powers to resolve
- Excellent verbal and written communication skills, with the ability to fully and accurately complete reports, correspondence, and legal documentation, escalating for advice and authorisation when required