Workshop and Service Adminstrator

4 weeks ago

Knutsford, United Kingdom CRJ Services Ltd Full time

**Workshop and Service Administrator.**

**We offer competitive salary, full benefits package, enhanced holiday entitlements and working in a lovely countryside setting.**

**About us**

CRJ Services Ltd is a comprehensive waste, recycling and forestry equipment solutions provider, operating throughout the UK and Ireland. Renowned within our industry for quality, in both the machinery that we provide and the service that we deliver.

**About the role**

The role holder will support our engineering functions (Service and Workshop) with planning and administration duties. All aimed at ensuring our fleet of hire units and our customers own equipment is maintained in line with maintenance plans.

**What we are looking for**:

- Experience in a hire, workshop, engineering or heavy vehicle service industry would be an advantage but not necessary as full training given
- Excellent IT skills, particularly MS Excel and Word.
- Experience of using systems (e.g SAP, or industry specific such as our system Insphire)
- Confidence on the phone and extremely customer focussed.
- Great team worker and happy to work across departments.
- Resilience.
- Excellent planning and organisation skills.
- Methodical and conscientious.
- High attention to detail.
- Must have own transport due to our semi-rural location. Office based role. Must live in a commutable distance from Allostock, Cheshire

**Key Responsibilities and Job Duties**
- Monitor service schedules and arrange with customers in timely manner.
- Arrange planned servicing/maintenance with customers, own team and any third party providers.
- Co-ordinate parts and service kits for engineers, include deliveries to customer sites and our satellite parts depot(s). Co-ordinate own and third party engineers.
- Take incoming calls from customers to support the Service Controllers. Provides excellent customer experience in handling of these calls.
- Inputs and maintains all new machine manuals to central electronic system.
- Adds and maintains own and customer units on Insphire (CRJs main system) and various spreadsheets including service hours, machine hours etc.
- Monitors tracking systems on hire units to ensure working and that correct hours are being recorded for invoicing. Arrange any remedial actions to fix problems.
- Monitors telematic systems on own and customers units. Arrange any remedial actions to fix problems.
- Enters workshop jobs into Insphire from engineers’ paperwork. Preparing closure of jobs and invoices for sign off.
- Chasing up any outstanding paperwork and POs in order to complete the above.
- Produces regular reporting and information for the Workshop and Service Teams (e.g. breakdowns, units maintained to schedule, workshop downtime, customer call back logs, complaint resolution etc).
- Works with hires department to ensure information shared between the teams is accurate and timely.
- Supports the Service and Workshop Teams with range of administrative tasks including filing, photocopying, purchase orders etc.
- Supports the Senior Engineering Manager or Service Manager with any projects.
- Attends weekly and monthly meetings as required.
- Follow all processes relating the Department.
- Establishes and maintains good working relationships with other team members at CRJ. Particularly Service, Hires, Workshop and Parts Departments.
- Acts in accordance with CRJ Company Values at all times: One Team : Customer First: Deliver the Best.

**What we offer**
- Starting salary of £25,000 per annum.
- Holidays: 31 days (inc of bank holidays), plus enhanced scheme after 1 years service and your birthday off each year.
- Overtime: Offered outside core hours at 1.5 times basic rate.
- Hours: 8.30am to 5.00pm
- Employee Profit Share Bonus
- Death in Service Insurance and Employee Assistance Programme
- Flexible Working
- Product Training

**Salary**: £25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Profit sharing
- Referral programme
- Sick pay

Schedule:

- Flexitime

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Allostock: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 25/08/2023
Reference ID: workshop and service

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