Applications Designer

1 month ago


Brockmoor and Pensnett, United Kingdom Handicare Full time

As a business, we offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life.

We design and manufacture** **our own range of straight and curved stairlifts as well as partnering with key suppliers to offer a broad product range to meet customer needs. We operate in more than 40 countries and we’re growing all the time.

We are a passionate and friendly team of people who care deeply about Making Everyday Life Easier for our customers.

**Position**:
We have an exciting opportunity for an **Applications Designer** to join our team based at our office in Kingswinford.

The purpose of this role is to use a combination of In-house software and Solidworks to produce high quality, accurate, 3D Stairlift models with accompanying technical drawings for Customers, Installation and Manufacture.

**Key outputs and deliverables include**:

- Produce 3D Models and accompanying technical drawings using a combination of In-House software and Solidworks within agreed KPI’s and in line with processes and training matrix.
- Complete revisions, reworks, checking, feasibilities and dxf’s as appropriate and within KPI’s
- Liaise and support engineers and surveyors to resolve design issues/queries
- Use D365 F&O System to update order progress through the business
- Support TPS, Field Service, Surveyors, Sales, Rework Team, Production and R&D in resolving customer queries
- Raise and respond to corrective actions that improve quality of the product, processes, software
- Assist the customer service team as appropriate with complaints
- Be involved in and instigate any process/ customer service improvements for the team
- Take, and resolve technical queries for wide range of problems with lift products (e.g. resolve abort technicalities);
- Any other duties deemed reasonable, which reasonably correspond to the general character of the role and level of responsibility.

**Requirements**:

- Literate & Numerate Maths & English GCSE (or Equivalent)
- 4 x other GCSE’s (or equivalent qualification or experience)
- A Design, CAD or Engineering qualification or experience, desirable but not essential
- Excellent customer service skills
- Technically competent
- Good communicator both verbal and written at all levels
- Ability to look for improvements in processes/ procedures
- Attention to detail & focussed
- PC literate (e.g. office, word, excel, PowerPoint)
- Worked in a design or technical environment, desirable but not essential Solidworks, AutoCad or similar programme knowledge and experience desirable but not essential

**Other information**:

- £22,000 - £23,000 per annum, depending on experience
- 25 days annual leave, plus bank holidays
- Pension
- Life Assurance
- 24/7 Employee Assistance Programme
- Access to discounts across hospitality, retail, leisure, travel and more.


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