Mentor - Heat

**Position Job** Mentor - HEAT

**Location **Remote First - principally homebased with occasional travel (Suitable for colleagues in Scotland and England)

**Salary** £24,160 + excellent benefits

**Hours** 35 hours per week (flexible working)

**Status** Fixed Term - 12 months

**Closing date** 27/08/2023

The Mentor role will play a key role within the enterprise, collaborating with customers to ensuring they receive impartial advice and guidance over the telephone, this will include issuing and monitoring crisis fund payments to customers.

You will inspire positive change in your customers lives by empowering individuals to reveal the right pathway for them and create and maintain professional relationships with energy suppliers and Stakeholders to create sustainable change.

As a Mentor, you will take ownership for your own caseload of customers, providing bespoke advice to customers through multiple channels, tailoring appropriate interventions based on the customers' needs and ambitions. You will be building relationships with internal and external partners including Energy suppliers.

You will have the ability to find innovate ways to work with customers to help identify and find informed solutions to their challenges. You will also be effective with the use of technology and key software packages such as Microsoft Office.

If this sounds like you, and you would like to learn more, we would love to hear from you.

**View the **Role Profile** for full details about this opportunity.