IT Helpdesk Apprentice

3 weeks ago

Haywards Heath, United Kingdom QA Ltd Full time

**Employer description**:
SEBS IT is celebrating 40 years in business this year and due to an expanding portfolio of Managed Services, we are expanding our team in Haywards Heath, West Sussex.

**Overview**:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

Initially, this role will be home-based until restrictions are eased, then this role will be office-based.

**Main roles and responsibilities**:

- Dealing with customer IT related queries via helpdesk software
- Installation ofIT hardware and software
- Administration of cloud-based systems
- Working with mobile devices
- Network and security troubleshooting

**Desirable skills**:

- Customer service
- Communication skills
- Troubleshooting/problem-solving skills
- Some basic knowledge of IT

**Personal qualities**:

- Be willing to learn
- Ability to work well in a team and on your own.
- Works well under pressure

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Working week**:
37.5 hours a week.

**Salary**:
£13,000 per annum

**Future prospects**:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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