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Gp Receptionist
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The duties and responsibilities to be undertaken by members of the Practice team may include any or all of the items in the following list: 1. Ensure and effective and efficient Reception service is provided to patients and any other visitors to the Practice. 2. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
3. Deal with all general enquiries, explain procedures and make new/follow up appointments. 4. Using your own judgment and communication skills ensure that patients with no prior appointment but who need an urgent appointment are seen in a logical and non-disruptive manner.
5. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures are completed. 6. Receive and make telephone calls as required.
Divert/Transfer calls, take messages and ensure accuracy of detail and prompt delivery of information to the correct department/team member. 7. All home visit requests are to be added to the On Call Dr rota promptly. 8.
Process and action repeat prescription requests in accordance with Practice guidelines and ensure that they are ready for collection by the patient within 48 hours, using the clinical software. 9. To uphold and abide by the Practice Policy, requirements to support patient service delivery and to assist in the distribution of relevant Practice leaflets, booklets, health promotion questionnaires to patients. 10.
Advise patients and take payment of relevant charges for private (non GMS) services and provide admin support for the generation of medical reports. 11. Computer data entry/data allocation and collation. Processing and recording information in accordance with Practice procedures.
12. Scanning of relevant documentation to be work flowed for appropriate action. 13. Ensure all George Lloyd files are stored in alphabetical order within the filing system.
14. Ensure all new patient registrations are actioned promptly and entered onto the clinical software accurately to prevent duplicate records. 15. Use of Microsoft, to support the Practice and non-clinical teams with Word / Excel/ Along with filing, photocopying and scanning.
16. Ensure Reception and Waiting Room is kept neat and tidy. 17. Adhering to the Start and End of Day process.
18. Undertake any additional duties as required by the Practice and appropriate to the Reception role. This list is not exhaustive and you will be expected to perform different tasks as necessitated by your changing role within the Practice and the overall business objectives of the Practice.
