Complaints Handler

6 months ago

Billericay, United Kingdom MB Group Full time

Fantastic opportunity for a Complaints Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees.

As a leading figure in the claims arena, it’s this same mentality that ensures their clients are happy and the client base grows. The Complaints Handler will be responsible for providing a first-class complaint and resolution service.

In return, the Complaints Handler will expect a salary of up to £24,000, 25 days paid annual leave, pension contribution, access to thousands of perks and discounts, optional health and wellbeing cover, and life assurance at 4 x your annual salary.

**Role & Responsibilities**
- Dealing with escalations and complaints from start to finish
- Working within the FCA guidelines and being compliant
- Add value to the customer journey by resolving their complaints
- Communicating with policyholders, contractors, and clients
- Looking for service improvements to help the customer journey
- Other relevant ad-hoc duties when necessary

**Skills & Requirements**
- Experience in dealing with escalations/ complaints is preferable but not imperative
- Customer Service Experience
- Highly organised with strong attention to detail
- Able to work as part of a team to ensure client SLAs

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Life insurance
- Referral programme
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Complaint handling: 1 year (required)

Work Location: Hybrid remote in Billericay

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