Product Genius

**Job description**:
We are a franchise dealership for Kia and Nissan including aftersales. EMG is one of the largest group’s across East Anglia with 15 sites which include 3 other Kia Sites. As a company we believe in promoting from within, helping empower people and supporting them in roles where they can excel. We are also lucky enough to have a long standing independent owner to give job security. We believe our team is one of the best in the business. Each member of staff at EMG is dedicated to providing an exceptional level of customer service, and will go the extra mile to ensure our customers drive away completely satisfied. It’s this standard of care - as well as the loyalty of our valued customers - that has led to our continued success.

With your passion for new products, technology and customer service, you will play a key role within the dealership, becoming recognised as an expert who is proud to be a Product Genius. You will enhance the customer experience by sharing your knowledge of products/technologies. It’s not a ‘sales’ role - instead, you’ll work with the customer to help them select the vehicle that meets their needs.

As a Product Genius, your responsibilities will include:

- Providing an engaging, warm first point of contact for customers, whether that’s in the showroom or when responding to digital enquiries.
- Listening to customers to understand their needs, questions and aspirations.
- Promoting the brands we represent, products and technologies, sharing information, features and benefits in a friendly, understandable way.
- Advise customers on Eco car ownership including EV grants, charging options and regenerative braking.
- Supporting off-site events, acting as an ambassador for your dealership and the brand.
- Supporting your knowledge and development through ongoing online and classroom-based training.
- Completing product presentations, test-drives and vehicle handovers, enhancing the customer experience at every point of contact.

Photographing and preparing bespoke videos for new car stock for presentation on websites.

We are looking for a Product Genius who has the following skills and experiences:

- A minimum grade C/4 in GCSE English and Mathematics.
- A demonstrable passion for technology, with an interest in gadgets, IT and a good understanding of websites, smartphones and Microsoft Office.
- Excellent customer service skills
- A full UK driving licence.
- Flexibility to work varied hours throughout the week including weekend work.