E-commerce Coordinator

5 months ago

London, United Kingdom Casablanca Paris - CB Paris Group Full time

**Key duties and responsibilities**:

- Day-to-day coordination of the website, sales reports, product data and content uploads, website maintenance, SEO (image optimisation, key search terms and metadata), site merchandising and customer management
- Explore new development initiatives following UX/UI best practices and manage the development roadmap with the E-commerce Manage
- Work closely with the development agency on new development (improved UX and new initiatives) and support for the website (software patches) and ensuring thorough testing
- Manage flat and support model shoots, including sample coordination, shoot guidelines and provide comments for retouching. Liaise with retouching team on all feedback ensuring this is delivered on time for all department’s requirements
- Manage third-party analytics tools such as Hotjar and GA to provide insight and improve e-commerce conversion
- Work with the Digital Marketing Coordinator to ensure all online content, homepage assets, ‘Casa World’ entries, mega menus and product merchandising are aligned to meet all requirements for e-commerce and digital marketing calendar
- Support E-commerce Manager to constantly monitor and strive to improve website performance; speed and user journey, categories, product campaigns and seasonal sales
- Support the E-commerce Manager to run daily, weekly, and monthly sales analyses
- Support the E-commerce Manager and work with the Logistics Team to monitor stock levels, faulty stock, maintain the warehouse performance and improve e-commerce logistics
- Work with Digital Marketing Coordinator to manage the relationship with the Digital Agency to ensure spend is maximised for best results across social and paid search
- Support the E-commerce Manager on POS projects and provide training and continuous support
- Support the E-commerce Manager on packaging re-orders, payment plans and oversee developments with external parties
- Support customer services dealing with customer queries, returns and exchanges, fraud checks, stock availability, faulty stock and quality assurance from time to time
- Minimum of 2 years’ experience in an e-commerce role with knowledge of Shopify or a similar platform
- BA or BS degree in related fields preferred
- Must be proficient in Microsoft Office specifically Excel
- Knowledge of Google Analytics and Adobe Creative Cloud (Photoshop) is desired
- Excellent written, verbal and listening communication skills, positive attitude with the ability to adapt to the brand’s tone of voice
- Understands emerging technologies such as **Hotjar**
- Strong organisation skills with the ability to work in a fast-paced environment
- Great attention to detail and ability to multitask

**Salary**: £29,500.00-£30,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- Diploma of Higher Education (preferred)

**Experience**:

- E-commerce: 1 year (preferred)

Work Location: In person

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