Control Room Assistant
6 months ago
**_Join us and help deliver the exceptional, every day._**
**The Bentalls Shopping Centre**
Job Title - Control Room Assistant
Pay Rate - £12.95
**This job description is a guide to the work you will initially be required to undertake, it may be changed from time to time to incorporate changing circumstances and business priorities. It does not form part of your contract of employment.**
**Overall Purpose of the Role**
To provide **support o**f the centre operations 24hrs per day 7 days per week.
To provide clear and timely communication to all within the centre on key issues that affect the business operation and customer service delivery.
Ensure that the interests of The Bentall Centre, their Guests and retailers are fully protected at all times and conduct yourself accordingly, as their representative
**Key Result Areas**
**Health, Safety & Environment**
**KPIs/Measures**
- **ENSURE THE SAFE AND SECURE OPERATION OF ALL OPERATIONAL ACTIVITIES ON BEHALF OF ALL STAKEHOLDERS**
- Ensure that all legislative and MITIE operational procedures, Assignment Instructions and standards are applied to provide a consistent and safe service and product for all MITIE employees and customers
- **ALL HSE INCIDENTS REPORTED THROUGH THE APPROPRIATE CHANNELS**
- All Safeguard incidents processed correctly in relation to centre requirements
- All incidents escalated in the correct manner according to process within the correct timescales
**Key Duties**
- Responsible for the ‘live' operation of the MITIE Team that manages the essential functions of;
- All common and public areas of the shopping centre
- The Bentall Centre emergency and evacuation procedures
- Officer time and attendance
- Health, safety & welfare of the MITIE site based team
- Incidents that affect The Bentall Centre and MITIE
- Business Continuity Planning centred on the continued operation of the control room and shopping centre
- The Bentall Centre building security and safety
- Leadership to the MITIE team on duty ensuring all issues are dealt with correctly
- Supervision & support for all MITIE on site personnel
- Provide timely and effective communication to all within the business including and up to the centre manager and MITIE and The Bentall Centre board level on;
- Incidents that occur on or affect Centre
- Update and collate incident information, Daily Reports and Flash reports.
- Serious incident tracking and management
- Absence & lateness reporting
- Officer misconduct
- Systems Fault reporting
- Incident management and direction of personnel with support of CS & SSM where and when applicable
- Ensure all incidents are logged and managed effectively through to completion
- Effectively communicate business issues to the relevant centre departments
- Maintain the standards of the Security for access / egress and visitor regulation
- To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.
- Ensure that all Control Room staff receive the required level of supervision.
- Ensure that all Control Room staff have signed the Assignment and procedure Instructions.
- Ensure that complete and updated Assignment and procedure Instructions are being followed. Where site or procedure instructions are not being followed, ensure that corrective actions are raised.
- Handle all day to day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
- To develop and maintain good working relations with applicable local agencies and services.
- Any other reasonable request from management or client.
- Entry, completion and checking of all accident and Health and Safety reports relating to AIR2 and Safeguard
- Ensure compliance with the CCTV Policy and audit trail
- Ensure the issue of keys is in line with procedure and fully auditable
**Essential**
- Strong customer service skills
- Effective people supervisory skills
- SIA Licence applicable to the role (CCTV)
- Good verbal and written skills
- IT Literate
- Ability to remain calm under pressure
- Significant experience of supervising people and challenging situations
- Strong written skills for reports, incidents and presentations
- Good interpersonal skills, to liaise with security officers, managers, client, contractors and members of the public.
- Strong written skills for reports, incidents and presentations
**Desirable**
- Previous Industry experience
- DS SIA Licence
- Experience of incident identification, obtaining evidence, resolution and recommendation
- First Aid qualification
**Key Contacts and Working Relationships**
- Centre Security Team
- Centre Management
- Suppliers
- Retailers
- Members of the pubic
- Local agencies
- Central Head Office teams
- Support teams
**Person Specification**
- Enthusiastic and motivational.
- Punctual and reliable
- Organised, able to make decisions.
- Honest, transparent and consistent
- Gai
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