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IT Service Designer

5 months ago

Maidstone, United Kingdom Atlas Recruitment Group Full time

**IT Service Designer**
**Microsoft Partner - Change & Transformation**
**Permanent - Remote with ad-hoc office visits**
**Kent**
**£34-41,000**

We are currently working with a Microsoft Partner and provider of Cloud Transformation services to enterprise customers of the UK public sector to search for an IT Service Designer to join them on a permanent working basis.

The organisation consults with back-office teams to modernise their infrastructure through the implementation of Microsoft cloud products such as M365 and Azure, resulting in either a hybrid or fully cloud based environment.

They are going through a key period of growth and need someone to be responsible for all ITIL processes in the business and contribute towards the governance, maintenance, and development of these processes.

**Key Responsibilities: -**
- On-going development and maintenance of ITIL processes including governance
- Policies and procedures, associated risk and control plans, for example ensuring ITIL compliance and optimal operational effectiveness
- Work closely with the Service Operation teams to understand and define their IT support requirements and feed this into either service design or continual service improvement activities
- Contribute to the IT strategy for service design purposes, service continuity, continual service improvement, ensuring the alignment with wider strategic business and technology initiatives

**Experience Required: -**
- ITIL Foundation
- Strong experience working within complex programmes of change
- Strong knowledge of IT service design and implementation methodology
- Business Improvement techniques
- Able to present ideas clearly to a non-technical audience