Service Designer

4 months ago

Glasgow, United Kingdom Barclays Full time

**Service Designer**
**Glasgow**

As a Barclays Service Designer, you will join our team of visionaries who thrive on crafting elegant and intuitive user experiences, while maintaining a keen eye for visually appealing interfaces. Within this role, you will improve the experience of both employees and customers by focusing on direct and indirect interactions between customers and products or services they purchase. Collaboration is critical and the environment we operate in is fast paced that encourages innovation and growth.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**What will you be doing?**
- Managing the design and implementation of strategy, and directing the evaluation of strategies and policies to ensure business requirements are being met
- Conducting qualitative design research using ethnographic and participatory methods
- Conducting comparative and evaluative research into technical solutions and industry trends to inform service design and development
- Interpreting service metrics data to inform design solutions
- Being responsible for the co-design working sessions with cross-functional teams
- Performing testing of service concepts, prototypes, and systems

**What we’re looking for**:

- Bachelor's degree or Master’s degree in Human Computer Interaction, Service Design, or Computer Science; or equivalent experience
- Experience working in UX/ UI
- Ability to conduct evaluative research into employees and key stakeholders, and analyse their behaviours and desires to enhance their experiences

**Skills that will help you in the role**
- Experience working with the Agile change methodology
- Knowledge of HTML/CSS, JavaScript, and front-end development concepts

**Where will you be working?**
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.

LI-Hybrid

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