Current jobs related to Customer Success Team Lead- Nightshift - Derry - Learning Pool

  • Customer Support Team Lead

    3 months ago

    Derry, United Kingdom Learning Pool Full time

    Learning Pool is among the fastest growing e-learning companies in the market, servicing more than 2000 customers and 6 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering technology and creative content that we build, deliver and maintain. We’re passionate about...

  • Technical Support Agent

    3 months ago

    Derry, United Kingdom Learning Pool Full time

    Wherever you find ambitious companies investing in their people, you’ll find Learning Pool Learning Pool is among the fastest growing e-learning companies in the market, servicing more than 2000 customers and 6 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering...

  • Customer Service Team Lead

    3 months ago

    Derry, United Kingdom Budget Energy Full time

    **Who we are**: Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic. Over the years, Flogas has evolved and grown as a business...

  • Customer Services Team Lead

    3 months ago

    Derry, United Kingdom Budget Energy Full time

    **Main areas of responsibilities** The post holder must have a hands-on approach across all operational areas, taking responsibility for day to day projects and activities. - Train and develop the Customer Services Team - Monitor and manage team performance using a variety of tools/methods; interpreting reports, monitoring customer interaction, checking the...

  • Customer Service Team Lead

    3 months ago

    Derry, United Kingdom Budget Energy Full time

    **Main areas of responsibilities** The post holder must have a hands-on approach across all operational areas, taking responsibility for day to day projects and activities. - Train and develop the Customer Services Team - Monitor and manage team performance using a variety of tools/methods; interpreting reports, monitoring customer interaction, checking the...

  • Billing Team Lead

    4 months ago

    Derry, United Kingdom Budget Energy Full time

    **Who we are**: Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic. Over the years, Flogas has evolved and grown as a business...

  • Team Leader

    4 months ago

    Derry, United Kingdom Card Factory Full time

    Job Introduction **Location: Card Factory Lisnagelvin** **Contracted Hours Available:16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...

  • Team Leader

    3 months ago

    Derry, United Kingdom Card Factory Full time

    Job Introduction **Location: Card Factory Quayside Derry/Londonderry** **Contracted Hours Available: 22** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and...

  • Team Leader

    3 months ago

    Derry, United Kingdom Card Factory Full time

    Job Introduction **Location: Crad Factory Lisnagelvin** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...

  • Team Leader

    3 months ago

    Derry, United Kingdom Card Factory Full time

    Job Introduction **Location: Card Factory Lisnagelvin** **Contracted Hours Available:8** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Team Leader

    4 months ago

    Derry, United Kingdom Card Factory Full time

    Job Introduction **Location: Card Factory Lisnagelvin unit 16 BT47 6DF** **Contracted Hours Available:12** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil...

  • Customer Service Representative

    4 months ago

    Derry, United Kingdom Stoic Marketing Full time

    **Customer Service Representative.** **This is an entry level role** **No experience is required for this role!** **All you need is a passion for customer service!** Here at Stoic marketing, we focus on developing people and allowing them to realise the potential in themselves. We are a direct sales company who pride ourselves on our mentorship...

  • Customer Sales Consultant

    4 months ago

    Derry, United Kingdom Donnelly Group NI Full time

    This is an exciting time to join the Sales team in Maydown. Reporting to the Sales Manager you will be a key member of our well established successful sales team, focusing on maximising opportunities to ensure profitability targets are reached. **Does this sound like you?** - Excellent customer service skills and likes to work with people. - Record of...

  • Customer Service Advisor

    3 months ago

    Derry, United Kingdom Danske Bank Full time

    **Customer Service Advisors - Branch network - Derry/Londonderry** **_Why you’ll want to work with us: _** We are Northern Ireland’s leading bank and our multi award winning Personal Banking teams are looking for new Customer Advisors. We don’t like to boast... but we have been voted Best Customer Engagement and People Engagement Teams and we would...

  • Customer Assistant

    4 months ago

    Derry, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Foyleside - 16 hrs temporary **All the details** **Customer Assistant - Foods - Foyleside - 16 hrs temporary** Sunday: 14:00 - 18:00 Wednesday: 17:00 - 21:00 Thursday: 17:00 - 21:00 Saturday: 15:00 - 19:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who...

  • Customer Assistant

    4 months ago

    Derry, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Foyleside - 20 hrs temporary **All the details** **Customer Assistant - Foods - Foyleside - 20 hrs temporary** Week 1: Monday: 10:30 - 18:00 Thursday: 14:00 - 21:00 Saturday: 12:00 - 19:00 Week 2: Tuesday: 10:30 - 18:00 Thursday: 14:00 - 21:00 Friday: 11:00 - 18:00 **Purpose** To deliver a great shopping...

  • Customer Service Agent

    4 months ago

    Derry, United Kingdom Budget Energy Full time

    **Who we are**: Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic. Over the years, Flogas has evolved and grown as an Energy...

  • Team Leader

    4 months ago

    Derry, United Kingdom EG Group Full time

    **Role**:KFC Team Leader **Location**:Strand Road, Derry, BT48 7PB **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£11.15 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Team Leader / Supervisor who can lead, inspire and motivate a team to join our welcoming KFC Restaurant!...

  • Team Leader

    4 months ago

    Derry, United Kingdom EG Group Full time

    **Role**: KFC Team Leader **Location**: Strand Road, Derry, BT48 7PB **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Team Leader / Supervisor who can lead, inspire and motivate a team to join our welcoming KFC...

  • Team Leader

    4 months ago

    Derry, United Kingdom EG Group Full time

    **Role**: KFC Team Leader **Location**: Londonderry, BT48 7PB **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Team Leader / Supervisor who can lead, inspire and motivate a team to join our welcoming KFC Restaurant! Our...

Customer Success Team Lead- Nightshift

4 months ago

Derry, United Kingdom Learning Pool Full time

Learning Pool is among the fastest growing e-learning companies in the market, servicing more than 2000 customers and 6 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering technology and creative content that we build, deliver and maintain. We’re passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service.

Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.

Due to the continuing growth of our business, Learning Pool is seeking to recruit Customer Success Executives to our team in Derry. Our Customer Success team is the jewel in our crown so these roles will be filled with people who have a real passion for customer satisfaction, understand and are excited by technology and want to grow their careers.

So if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch.

**About the role**

The team respond to queries from our growing customer base, understanding what the customer is trying to achieve and making this happen for them. This role will involve providing a service to our global customers. Our Success Team must have a technical curiosity, being able to demonstrate a positive and optimistic approach to troubleshooting customer queries in a customer focused environment. They will offer assistance to our learners in accessing our platforms, being able to navigate and assist learners in participating in relevant learning.

The Customer Success Team Lead will lead a team of Technical Customer Success Executives to ensure the smooth running of the service provided to our customers during our extended hours. The team will be working Monday to Sunday so the Team Lead will work on a rota basis to ensure that there is 7 day coverage. The shift rotation will cover a 4 nights on/4 nights off pattern.

This role attracts a nightshift premium, with a full time salary of up to £32,000.

**What you will be doing**

Roles and responsibilities include:

- Giving direction and training to the team
- Carrying out monthly performance reviews
- Call coaching activity to maintain the expected excellent quality of service
- Manage the team rota to ensure adequate coverage
- Using technical knowledge and problem solving skills to assist the System Administration and Quality Assurance teams with identifying and helping to resolve wider system or product issues that occur out of regular hours
- Following the agreed processes to resolve and/or escalate customer support tickets in line with our Service Level Agreement
- Able to diagnose and solve problems quickly and calmly
- Develop excellent product knowledge by attending in-house training, completing self-paced learning on the Learning Pool Academy, reading weekly product release information
- Work as part of a high performing team to demonstrate the Learning Pool Values to both customers and colleagues

**Who we are looking for**
- Enthusiasm for leading and growing a team: You will be excited about helping your team grown to achieve both their personal goals and to meet the expectations of our customers
- Passion for excellent customer care: You will be focused on helping our customers, always look to do the right thing for them and will coach and develop your team to do likewise
- Communication skills: You should be comfortable communicating in writing and verbally with both colleagues and customers.
- Tech savvyness: You will have excellent IT skills and a curiosity to understand how the technology works. An IT qualification would be an advantage. There will be enhanced technical training involved in this role to empower the Team Lead to holistically support the customers out of regular UK business hours.
- Excellent organisation skills: You will be well organised and be able to manage your time, planning effectively for the time to manage their time too
- Eye for detail: You'll need fantastic attention to detail and accuracy in all that you do
- Calm under pressure: You will be level headed and comfortable working in a busy high-paced environment and this will be reflected in how you lead your team
- Positive approach: You will have a professional, collaborative and can-do attitude towards colleagues, customers and ways of working

**Working at Learning Pool**

The Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with our customers. One that makes a real difference with a 98% customer recommendation rate. With over 450 people across seven offices, we are a full-service online learning provider, offering off the shelf and custom content, lear