Operations Support Assistant

3 weeks ago


Doncaster, United Kingdom Smart Metering Systems Full time

556
- Doncaster
- Permanent
- £21,866.66 plus excellent company benefits

**Why choose us?**

**Choosing to work for SMS means choosing to make a difference.** **We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy - working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

**What's in it for you?**
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Share Incentive Plan.
- Life Insurance (4 x annual salary)
- Pension matching scheme (upto 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

**What's the role?**

We are needing an Experienced Operations Support assistant to support our engineering resource in the fitting of assets.

This is a customer focused role aiming to ensure engineers visit the customers within allocated times.

You will support engineers in a specified geographical region and will maintain communications with engineers to ensure a quality service.

**Key responsibilities**:

- Reporting directly to the Team Leader and Field Operations, working to achieve operational efficiency and maintenance of KPI’s.
- Answering enquiries for the regional areas within a reasonable time frame
- Submitting accurate and timely reports as required
- Effectively dealing with any queries, handling, and resolving customer complaints
- Adhering to company polices in relation to Health, Safety and Welfare of yourself and others
- Planning allocation of the installations with engineers

**To be considered for this role, we would love you to have**:

- Strong problem-solving abilities, attention to detail and reliability
- Computer Literate, I.T skills, experience with excel/word/ CRM
- Keen attention to detail, working accurately under pressure
- Good written and verbal communication skills
- Experience in a similar engineer/ logistics role with good geographical knowledge
- Excellent Customer service experience

**#LI-Hybrid


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