Care Coordinator

2 weeks ago

Nottingham, United Kingdom Primary Integrated Community Services Full time

**Job summary**:
We have an exciting opportunity for PCN Care Co-ordinators to join our team. Arrow Health Primary Care Network (PCN) are looking for enthusiastic and highly organised individuals to work within the team providing co-ordination, administrative and support to the 6 practices within Arrow Health and other members of the PCN. The new role will work across the Arrow Health PCN, covering Carlton, Daybrook, Mapperley & Burton Joyce within a hub working environment. This role will help to deliver enhanced care and support to the local population.

**Main duties of the job**:
**MAIN DUTIES OF THE JOB**
- Making and managing appointments and making sure that patients have understandable written or verbal information to help them make choices about their care which will address any health in equality.
- Run reports from clinical systems such as SystmOne
- Work with teams within the GP practice and those who support GP practices

**KEY REQUIREMENTS**
- Good standard of education GCSE or equivalent in English and Mathematics
- Proven administrative experience in a complex and demanding environment.

**About us**:
**Benefits of working for PICS**

**We offer a comprehensive package which includes**:

- Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service, starting 35 days pro rata (inc bank holidays)
- Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
- Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
- Working in a multi-disciplinary team with support from a wide variety of professionals
- A flexible approach to a work-life balance
- Access to Blue Light Card scheme
- All staff events and conferences
- Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
- Free parking across many sites
- Personalised induction into the company and job role

**Date posted**:
07 August 2023

**Pay scheme**:
Other

**Salary**:
Depending on experience £23,949 - £26,282 pro rata per annum

**Contract**:
Permanent

**Working pattern**:
Full-time, Part-time

**Reference number**:
E0220-23-0013-ARR

**Job locations**:
Arrow Health Primary Care Network

Nottingham

NG3 5LB

**Job description**:
**Job responsibilities**:
Arrow Health PCN is a group of GP practices (6) that are committed to work together to add additional services and roles to support the workload in GP practices. We cover 41,000 patients within our locality. Our network works closely with all practices and other key members of the network including pharmacies, Citizens Advice, Voluntary Sector and local district and borough councils. Our aim is to continually improve services to patients utilising all available resources.

Our PCN work in partnership with PICS to provide a host organisation for employment contracts, HR and corporate support. The day-to-day work is situated in the GP practices and the everyday line management is undertaken by staff within the Primary Care Network.

**JOB PURPOSE**
- A care coordinator works with GP practices to help run reports, organise patient visits, deal with tasks and generally help patients to get a better service from doctors, nurses, clinicians and admin teams within the practice and other professionals.
- You will be a liaison source of information for the GPs and Practice Managers of the PCN, ICB, NHS England and Primary Care Networks.

**KEY RESPONSIBILITIES**
- Run reports from clinical systems such as SystmOne (training will be provided if needed).
- Book patient appointments.
- Code clinician and administration contacts.
- Work with teams within the GP practice and those who support GP practices.
- Generate reports to help analyse data to understand capacity and demand.
- Support patients to book appointments, as part of the various projects, programmes and clinical initiatives
- Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.
- Support or manage clinics as required including management and monitoring of services and staff rotas.
- Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing
- Support the coordination and delivery of muti-disciplinary meetings.
- Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care.
- Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.
- Administrative support as required
- Understand what a Primary Care Network is, and how support is provided to patients because of improved collaboration of worki

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