Money Advice Officer

**About Us**

We as an organisation are proud to provide homes for thousands of people within our communities. We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families, and communities.

We have a vision of ‘prosperous people and places’ and we as an organisation understand the importance of looking after our employees. Our workforce are dedicated to reach this vision through ensuring Trivallis is a great place to work and live.

Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? Come and join Trivallis on this exciting journey.

**About you**
- Have knowledge of the welfare benefits system.
- Have great communication skills.
- Demonstrate a customer focused attitude.
- Have previous experience of dealing with clients with difficulties.
- Be IT literate with organisation and administrative skills.
- Evidence continuing professional development.
- Be someone who wants to make a difference, is flexible, committed to working as part of a team, and independently and is able to work to tight deadlines.
- Hold a Full UK Driver’s Licence, with access to a vehicle with business cover.

**What you’ll do**

Help support our tenants by providing a wide range of information, advice and guidance covering welfare benefits, energy and utilities advice and welfare reform. You will help to mitigate the impacts of welfare reform, the cost-of-living crisis and increase levels of financial capability and resilience across the communities that we serve.

This is an exciting opportunity to work as part of a team of Money Advice Officers, within the Customer Advice and Income Collection team. We want someone who is willing to go the extra mile to assist our tenants and to make a real difference to their lives.

**What you’ll be responsible for **
- Supporting the Money Advice Manager in the provision of an effective, efficient and customer focussed service.
- Developing and maintaining close, joined up and collaborative working with Rent Account Managers, Neighbourhood Managers, Lettings team, STEPS officers, partners, agencies and other stakeholders in individual cases and also in wider initiatives.
- Maximising the income of the associations customers by providing advice and assistance to enable them to take up all welfare benefits available.
- Specialising in welfare benefit knowledge and be able to provide holistic advice to our customers.
- Supporting to minimise customer expenditure through uptake of grants and support schemes that our customers may be entitled to.
- Supporting and guiding clients, enabling them to budget for priority debts and prevent arrears occurring or escalating leading to tenancy failure.
- Identifying customer eligibility for hardship fund payments

**Benefits...**

We are committed to ensuring Trivallis is a great place to work. We are constantly reviewing the benefits that we offer to our workforce. As well as aiming to achieve a positive culture we offer a competitive pay and benefits package, some of which are listed below:

- A generous 30-day annual leave entitlement.
- Local Government Defined Pension scheme.
- Healthshield cash back plan for you and your family.
- Flexible working.
- Learning and development programme where we invest in your personal development.
- Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis.

**How to apply...**
- Trivallis Website