IT Helpdesk

**Nicholas Howard Limited** are delighted to be recruiting on behalf of a client based in Mansfield, who has a great opportunity for an IT Helpdesk Support to join the team, full time, on a permanent basis.

**Here’s a taste of what you’ll be doing -**
- To set up, install and configure hardware.
- To analyse and assist in projects that are related.
- To provide support for software and all hardware.
- To carry out scheduled operational routines as requested.
- To carry out housekeeping tasks and back-ups as requested
- To monitor the documentation relating to the configuration of systems and ensure they are updated as required.
- To liaise with suppliers regarding the purchasing of consumables and PC hardware and software.
- To create reports as and when required.
- To implement Activate & Summit parameters.
- To maintain the companies telephone systems.
- To maintain a log of all IT tickets and user requests.
- To maintain and implement IT security best practices across all IT systems.
- To monitor and respond to alerts from all monitored IT systems.
- To work within accordance with any agreed internal Service Level Agreements.
- To report to and escalate any issues where required to the IT team leader.

**What we’re looking for**
- You will have a strong understanding of IT Systems and Microsoft packages and a basic understanding of network infrastructure.