Client Account Assistant
5 days ago
**Days**: Monday to Friday
**Time**: 9:00am to 5:00pm, however must be flexible with business needs
**Wage**: £24,000 per year
We are currently for a Client Account Assistant to join our small and friendly Head Office team based in Maidstone.
Your main responsibility will be to assist our Managing Director and Operations Manager with our expanding client contract base.
**Job Specification**:
- Answer incoming calls
- Providing excellent customer service maintaining strong working relationships
- Organising site visits, and representing the company at client review meetings
- Carrying out quality checks, and issuing reports to the site supervisor and/or team
- Coordinating contract implementation plans to ensure a seamless contract transfer
- Setting up new client sites including chemicals and equipment, setting to work staff members and being present on the first day of the contract
- Providing continued support by placing stock orders and arranging equipment repairs
- Scheduling annual deep cleans working with the Client, Operations Manager and Managing Director and being available to attend sites to assist with the on the day coordination
- Assisting management with day to day contract operations
- Arranging cover for shortfalls in staffing levels
- Providing continued support by placing stock orders and arranging equipment repairs
**What we are looking for**:
- Strong interpersonal skills, with the confidence to communicate with people across all levels
- Team player, working closely with company management
- Excellent organisational skills prepared to travel to customer sites in Kent
- Enthusiastic and highly motivated individual who will need to work flexibly with the management team
- Computer literate and confident using Microsoft Office packages - Outlook, Word, Excel
- Knowledge of commercial cleaning sector desirable
**A clean driving licence is essential as you will be required to attend various client sites.**
An Enhanced DBS check is required for this role as you will be visiting school premises, this can be applied through Kent Gurkha Ltd upon appointment.
We look forward to hearing from you.
**Salary**: £24,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- Administrative: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
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