Helpdesk Coordinator
6 months ago
Word360 is a multi-award-winning language company based in Edgbaston, Birmingham. We deliver leading interpreting and translation services in all global languages to our clients.
As we step into a new phase of growth we are searching for a driven and passionate Customer Service Representative to join our expanding team. Delivering a polished and captivating Word360 experience, the customer service team is primarily responsible for being brand ambassadors. Since you will represent the company, it is imperative that you deliver an outstanding client experience that reflects your personality, professionalism and engaging style.
**Your key responsibilities will include**:
- Deliver **outstanding customer service** at every opportunity to our clients and sub-contractors.
- Fulfil new client requirements and manage general queries.
- Taking care of client and linguist **enquiries** from the beginning to the end
- **Solve problems** and swiftly recognise and address client concerns.
- Maintain **accurate** records of all **communications** within our database.
- Update job knowledge by participating in **training**, where required.
- Proactive and ability to work effectively within a team but also independently.
- Understand and deliver the service objectives in line with KPIs.
- Be able to work in a **fast-paced**, customer service environment.
- Have **outstanding customer service experience** (minimum 2 years)
- Have an **excellent phone manner** and command of English.
- **Pay attention to detail **be extremely efficient and organised.
- The ability to remain **positive** and **upbeat** even during difficult customer interactions.
- Strong **communication** abilities, including the capacity to interact with clients both orally and in writing in a clear and effective manner.
- **Possess strong problem solving** and negotiation skills with the ability to persuade others.
- **Be a finisher **and do whatever it takes to complete a task.
- Display a **willingness to learn.**:
- Competency in the use of Microsoft Office products such as Teams, Word, Excel and Outlook
- Willingness to work from Office location. (this is not a hybrid role)
**Salary**
- £24000.00 per annum
- Quarterly bonus
**Benefits**
- Private Healthcare after 1 years’ service.
- Cycle to work scheme.
- Gym membership
- Store discount.
- Company Pension
- 21 days holiday plus Bank Holidays and an extra day off for your birthday
- Great central Birmingham location & transport links
- Referral programme
**Job Types**: Full-time, Permanent
Pay: £24,000.00 per year
**Benefits**:
- Company pension
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Quarterly bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
-
Helpdesk Coordinator
4 weeks ago
Birmingham, United Kingdom CV-Library Full timeLocation: Birmingham Day Rate: Umberella Rate circa £75-80 per day Contract Type: Umbrella Company Are you a proactive problem-solver with a passion for customer service? We’re seeking a skilled Helpdesk Coordinator to join our dynamic team! This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys...
-
Helpdesk Operations Coordinator
1 day ago
Birmingham, Birmingham, United Kingdom CRS Professionals (UK) Ltd Full timeJob Description: Helpdesk Operations CoordinatorWe are seeking a highly organized and communicative Helpdesk Operations Coordinator to join our team at CRS Professionals (UK) Ltd. This role will involve coordinating maintenance activities, responding to customer inquiries, and providing administrative support to the maintenance...
-
Facilities Management Helpdesk Coordinator
4 weeks ago
Birmingham, United Kingdom CV-Library Full timeLocation: Birmingham Contract Type: Day Rate (Umbrella Company) Salary: Competitive day rate About Us: We are a leading facilities management provider dedicated to delivering high-quality services to our clients. We are currently seeking a motivated and organized Facilities Management Helpdesk Coordinator to join our team on a day-rate basis through an...
-
Facilities Management Helpdesk Coordinator
6 days ago
Birmingham, United Kingdom Executive Network Group Full timeLocation: BirminghamContract Type: Day Rate (Umbrella Company)Salary: Competitive day rateAbout Us:We are a leading facilities management provider dedicated to delivering high-quality services to our clients. We are currently seeking a motivated and organized Facilities Management Helpdesk Coordinator to join our team on a day-rate basis through an umbrella...
-
Helpdesk Administrator
6 months ago
Birmingham, United Kingdom Multi-Trades Recruitment Full timeYour primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to...
-
Helpdesk Administrator
6 months ago
Birmingham, United Kingdom Multi-Trades Recruitment Full timeYour primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to...
-
Helpdesk Administrator
6 months ago
Birmingham, United Kingdom Multi Trades Recruitment Limited Full timeYour primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to...
-
Helpdesk Administrator
6 months ago
Birmingham, United Kingdom CBRE GWS Full time**Company Profile** CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...
-
Helpdesk Coordinator
6 months ago
Birmingham, United Kingdom Word360 Full timeWord360 is a multi-award-winning language company based in Edgbaston, Birmingham. We deliver leading interpreting and translation services in all global languages to our clients. As we step into a new phase of growth we are searching for a driven and passionate Helpdesk Coordinator to join our expanding team. Delivering a polished and captivating Word360...
-
Helpdesk Administrator
5 months ago
Birmingham, United Kingdom Smart Parking Full time** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)** **Operations team - Helpdesk Administrator** Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking.... **ROLE...
-
Helpdesk Administrator
6 months ago
Birmingham, United Kingdom Smart Parking Full time** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)** **Operations team - Helpdesk Administrator** Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking.... **ROLE...
-
Facilities Helpdesk Teamleader
5 months ago
Birmingham, United Kingdom BDS Northern Full timeBDS are currently looking for an experienced Facilities Helpdesk Team Leader based in Birmingham. As a Facilities Helpdesk Team Leader your role will include: - Daily monitoring and processing of shared mailbox requests. - Processing of CAFM change forms to update tables in the CAFM system. - Updating and maintaining change control records in trackers. -...
-
Band 3 Facilities Administrator
6 months ago
Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full timeBirmingham Community Healthcare NHS Foundation Trust has an exciting opportunity for you to join our Estates and Facilities team. A fantastic opportunity has arisen within the Birmingham Community Healthcare NHS Foundation Trust; we are seeking an experienced Facilities Administrator to support our Estates and Facilities Directorate. The successful...
-
ICT Helpdesk Administrator
1 month ago
Birmingham, United Kingdom CV-Library Full timeICT Helpdesk Administrator - Birmingham My client is currently seeking an ICT Helpdesk Administrator to join their IT team in Birmingham. In this role, you will be responsible for logging and tracking support requests and incidents in the ICT incident management system, updating IT assets, and resolving 1st line calls. Additionally, you will assist in...
-
ICT Helpdesk Administrator
3 weeks ago
Birmingham, United Kingdom SF Recruitment Full timeICT Helpdesk Administrator - Birmingham My client is currently seeking an ICT Helpdesk Administrator to join their IT team in Birmingham. In this role, you will be responsible for logging and tracking support requests and incidents in the ICT incident management system, updating IT assets, and resolving 1st line calls. Additionally, you will assist in...
-
ICT Helpdesk Team Lead
1 day ago
Birmingham, United Kingdom SF Recruitment Full timeJob Description:The IT Helpdesk Support Lead role is a senior position within our organization, responsible for delivering effective IT support and maintenance across the company. In collaboration with the IT Operations Manager, you will oversee the 1st and 2nd line support teams, ensuring smooth handling of BAU incidents, complex issues, and service...
-
Estate Management Coordinator
4 days ago
Birmingham, Birmingham, United Kingdom CBRE Full timeJob Title:Estate Management CoordinatorAbout the Role:We are seeking a highly organized and proactive Estate Management Coordinator to support our Estate Management Team in delivering exceptional service to our clients. The successful candidate will work closely with the team to oversee the management of estates, including day-to-day operations,...
-
HR Operations Coordinator
5 days ago
Birmingham, Birmingham, United Kingdom Dalkia Full timeJob SummaryAs an HR Operations Coordinator, you will play a vital role in ensuring the smooth operation of our HR service centre. You will be responsible for providing administrative support to the HR team, managing HR and vetting inboxes, and ensuring accurate records are kept in line with data protection regulations.Key ResponsibilitiesProvide 'Helpdesk'...
-
Facilities Coordinator
6 months ago
Birmingham, United Kingdom Kennedys Law Full timeKennedys is looking for a Facilities Coordinator to join our Birmingham office. The Facilities Coordinator will be responsible for the provision of support services to an exceptional standard to the office To be the point of contact for any onsite services such as, print, mail, security etc.. whilst coordinating all client events. Ensuring the office is to...
-
Customer Service Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Executive Network Group Full timeAbout This RoleWe are seeking a skilled Helpdesk Coordinator to join our dynamic team at Executive Network Group. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys providing top-notch support.Key ResponsibilitiesOversee daily helpdesk operations, ensuring timely resolution of ticketsProvide exceptional support to...