Helpdesk Coordinator

6 months ago


Birmingham, United Kingdom Word360 Full time

Word360 is a multi-award-winning language company based in Edgbaston, Birmingham. We deliver leading interpreting and translation services in all global languages to our clients.

As we step into a new phase of growth we are searching for a driven and passionate Customer Service Representative to join our expanding team. Delivering a polished and captivating Word360 experience, the customer service team is primarily responsible for being brand ambassadors. Since you will represent the company, it is imperative that you deliver an outstanding client experience that reflects your personality, professionalism and engaging style.

**Your key responsibilities will include**:

- Deliver **outstanding customer service** at every opportunity to our clients and sub-contractors.
- Fulfil new client requirements and manage general queries.
- Taking care of client and linguist **enquiries** from the beginning to the end
- **Solve problems** and swiftly recognise and address client concerns.
- Maintain **accurate** records of all **communications** within our database.
- Update job knowledge by participating in **training**, where required.
- Proactive and ability to work effectively within a team but also independently.
- Understand and deliver the service objectives in line with KPIs.
- Be able to work in a **fast-paced**, customer service environment.
- Have **outstanding customer service experience** (minimum 2 years)
- Have an **excellent phone manner** and command of English.
- **Pay attention to detail **be extremely efficient and organised.
- The ability to remain **positive** and **upbeat** even during difficult customer interactions.
- Strong **communication** abilities, including the capacity to interact with clients both orally and in writing in a clear and effective manner.
- **Possess strong problem solving** and negotiation skills with the ability to persuade others.
- **Be a finisher **and do whatever it takes to complete a task.
- Display a **willingness to learn.**:

- Competency in the use of Microsoft Office products such as Teams, Word, Excel and Outlook
- Willingness to work from Office location. (this is not a hybrid role)

**Salary**
- £24000.00 per annum
- Quarterly bonus

**Benefits**
- Private Healthcare after 1 years’ service.
- Cycle to work scheme.
- Gym membership
- Store discount.
- Company Pension
- 21 days holiday plus Bank Holidays and an extra day off for your birthday
- Great central Birmingham location & transport links
- Referral programme

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Quarterly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


  • Helpdesk Coordinator

    4 weeks ago


    Birmingham, United Kingdom CV-Library Full time

    Location: Birmingham Day Rate: Umberella Rate circa £75-80 per day Contract Type: Umbrella Company Are you a proactive problem-solver with a passion for customer service? We’re seeking a skilled Helpdesk Coordinator to join our dynamic team! This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys...


  • Birmingham, Birmingham, United Kingdom CRS Professionals (UK) Ltd Full time

    Job Description: Helpdesk Operations CoordinatorWe are seeking a highly organized and communicative Helpdesk Operations Coordinator to join our team at CRS Professionals (UK) Ltd. This role will involve coordinating maintenance activities, responding to customer inquiries, and providing administrative support to the maintenance...


  • Birmingham, United Kingdom CV-Library Full time

    Location: Birmingham Contract Type: Day Rate (Umbrella Company) Salary: Competitive day rate About Us: We are a leading facilities management provider dedicated to delivering high-quality services to our clients. We are currently seeking a motivated and organized Facilities Management Helpdesk Coordinator to join our team on a day-rate basis through an...


  • Birmingham, United Kingdom Executive Network Group Full time

    Location: BirminghamContract Type: Day Rate (Umbrella Company)Salary: Competitive day rateAbout Us:We are a leading facilities management provider dedicated to delivering high-quality services to our clients. We are currently seeking a motivated and organized Facilities Management Helpdesk Coordinator to join our team on a day-rate basis through an umbrella...

  • Helpdesk Administrator

    6 months ago


    Birmingham, United Kingdom Multi-Trades Recruitment Full time

    Your primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to...

  • Helpdesk Administrator

    6 months ago


    Birmingham, United Kingdom Multi-Trades Recruitment Full time

    Your primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to...

  • Helpdesk Administrator

    6 months ago


    Birmingham, United Kingdom Multi Trades Recruitment Limited Full time

    Your primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to...

  • Helpdesk Administrator

    6 months ago


    Birmingham, United Kingdom CBRE GWS Full time

    **Company Profile** CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...

  • Helpdesk Coordinator

    6 months ago


    Birmingham, United Kingdom Word360 Full time

    Word360 is a multi-award-winning language company based in Edgbaston, Birmingham. We deliver leading interpreting and translation services in all global languages to our clients. As we step into a new phase of growth we are searching for a driven and passionate Helpdesk Coordinator to join our expanding team. Delivering a polished and captivating Word360...

  • Helpdesk Administrator

    5 months ago


    Birmingham, United Kingdom Smart Parking Full time

    ** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)** **Operations team - Helpdesk Administrator** Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking.... **ROLE...

  • Helpdesk Administrator

    6 months ago


    Birmingham, United Kingdom Smart Parking Full time

    ** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)** **Operations team - Helpdesk Administrator** Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking.... **ROLE...


  • Birmingham, United Kingdom BDS Northern Full time

    BDS are currently looking for an experienced Facilities Helpdesk Team Leader based in Birmingham. As a Facilities Helpdesk Team Leader your role will include: - Daily monitoring and processing of shared mailbox requests. - Processing of CAFM change forms to update tables in the CAFM system. - Updating and maintaining change control records in trackers. -...


  • Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

    Birmingham Community Healthcare NHS Foundation Trust has an exciting opportunity for you to join our Estates and Facilities team. A fantastic opportunity has arisen within the Birmingham Community Healthcare NHS Foundation Trust; we are seeking an experienced Facilities Administrator to support our Estates and Facilities Directorate. The successful...


  • Birmingham, United Kingdom CV-Library Full time

    ICT Helpdesk Administrator - Birmingham My client is currently seeking an ICT Helpdesk Administrator to join their IT team in Birmingham. In this role, you will be responsible for logging and tracking support requests and incidents in the ICT incident management system, updating IT assets, and resolving 1st line calls. Additionally, you will assist in...


  • Birmingham, United Kingdom SF Recruitment Full time

    ICT Helpdesk Administrator - Birmingham My client is currently seeking an ICT Helpdesk Administrator to join their IT team in Birmingham. In this role, you will be responsible for logging and tracking support requests and incidents in the ICT incident management system, updating IT assets, and resolving 1st line calls. Additionally, you will assist in...


  • Birmingham, United Kingdom SF Recruitment Full time

    Job Description:The IT Helpdesk Support Lead role is a senior position within our organization, responsible for delivering effective IT support and maintenance across the company. In collaboration with the IT Operations Manager, you will oversee the 1st and 2nd line support teams, ensuring smooth handling of BAU incidents, complex issues, and service...


  • Birmingham, Birmingham, United Kingdom CBRE Full time

    Job Title:Estate Management CoordinatorAbout the Role:We are seeking a highly organized and proactive Estate Management Coordinator to support our Estate Management Team in delivering exceptional service to our clients. The successful candidate will work closely with the team to oversee the management of estates, including day-to-day operations,...


  • Birmingham, Birmingham, United Kingdom Dalkia Full time

    Job SummaryAs an HR Operations Coordinator, you will play a vital role in ensuring the smooth operation of our HR service centre. You will be responsible for providing administrative support to the HR team, managing HR and vetting inboxes, and ensuring accurate records are kept in line with data protection regulations.Key ResponsibilitiesProvide 'Helpdesk'...

  • Facilities Coordinator

    6 months ago


    Birmingham, United Kingdom Kennedys Law Full time

    Kennedys is looking for a Facilities Coordinator to join our Birmingham office. The Facilities Coordinator will be responsible for the provision of support services to an exceptional standard to the office To be the point of contact for any onsite services such as, print, mail, security etc.. whilst coordinating all client events. Ensuring the office is to...


  • Birmingham, Birmingham, United Kingdom Executive Network Group Full time

    About This RoleWe are seeking a skilled Helpdesk Coordinator to join our dynamic team at Executive Network Group. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys providing top-notch support.Key ResponsibilitiesOversee daily helpdesk operations, ensuring timely resolution of ticketsProvide exceptional support to...