Maintenance Operative

4 weeks ago

Mansfield, United Kingdom Persimmon Homes Full time

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.

We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 15,000 homes a year. We have 30 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

**We’re looking for people like you, and this could be your opportunity to start Building Your New Possible.**

**What is the role?**

This is an exciting opportunity to join the Customer Care Team. The role typically reports to the Customer Care Operations Manager / Head of Customer Care.

The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, Maintaining high standards at all times to maximise the customer experience/journey.

**The role will include**:

- Complete all remedial operations in full compliance with the company H&S policies and procedures, putting the safety of our teams, contractors and customers as first priority. This includes ensuring all tools used are in good working order and compliant with the H&S requirements.
- Ensure that the company vehicle is roadworthy, clean and tidy at all times and that both company and private tools are in good working order and compliant with any testing requirements.
- Take work instructions from the Customer Care Coordinators, ensuring all customer appointments are attended on time in order to repair defects in a timely manner, to a high standard and ensuring first time resolution.
- Ensure all works are completed within the required SLA’s and in accordance with Company Guidelines and processes.
- Be considerate of the needs of individual customers whilst operating within their homes.
- Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis. This includes accurate descriptions of root causes and action take, as well as photos or videos wherever appropriate.
- Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identify all contra-charging opportunities.
- Provide detail and supporting evidence of all works that are chargeable to a third party contractor.
- Liaise with subcontractors during joint visits, to complete inspections of reported defects, providing full details of findings to the Customer Care Team for next steps.

**What experience, qualifications and skills are we looking for?**
- Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools
- Painting, joinery, tiling, and plastering/ patching.
- PASMA certificate is advantageous
- Excellent customer service skills
- Conversant with Microsoft Office
- Current CSCS Card (Construction Skills Certification Scheme)
- First Aid qualification would be advantageous
- Full UK Driving Licence is required

**What’s in it for you?**

The Salary & Benefits package
- Salary competitive (DOE)
- Contributory pension
- Life cover
- Healthcare
- Bonus
- Company Van

**Persimmon are Proud Sponsors of Team GB**

**No Agencies please** - Persimmon will not accept speculative CVs as a means of introduction
- Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination._
- Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best._

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