Business Change Lead

3 weeks ago

London, United Kingdom Heathrow Full time

Please note there are different opportunities, some are fixed term contracts and some are permanent - please highlight if you are open to both types of role.

In the Business Change and Process function, you will be responsible for defining, leading and successfully delivering change for diverse, prestigious and often large scale projects and programmes from start to finish, and/or small but complex projects which may require an innovative approach to meet the requirements. This may also include defining the problem statement.

We have several roles in this team all of them focussed on delivery of process, technology and infrastructure/asset change to support Heathrow business requirements. The post holders will own and provide assurance for solutions.

Operating in a highly complex environment, a key element of the role will be collaboration; managing relationships across the business with key stakeholders both internally and externally, including strategy, operations, suppliers, airlines and other industry partners.

As a key part of the Solutions Business Change team this role will ensure portfolio delivery and alignment to strategic intent and KPIs, where shortfalls exist the role will be responsible for identifying appropriate solutions to deliver the required performance improvement.

The Business Change Lead role reports directly into the Business Change Manager who helps set strategy with the Head of the Department so this is a great opportunity to help make an impact

**Your role will involve**:

- Lead and deliver specific business change projects and initiatives.
- Capture intent and benefit of solution and establish robust and compelling business cases.
- Create and maintain reporting documents as required to interface with other parts of the business on a regular and ad-hoc basis.
- Create and maintain effective programme management processes to ensure achievement of outputs, outcomes and benefits to the required timescales, budget and quality.
- This includes, but is not limited to, business change for Ramp & Ground Handling, Airfield, ATM/ATC, Airport Operations (ApOC), Sustainability/Carbon, Service, Security and Baggage across all Terminal / Campus locations.

**These skills are essential**:

- Ability to Engage, Influence, build strong relationships, communicate and collaborate across all internal/external stakeholder groups, providing great stakeholder management at all levels.(communicating, networking, stakeholder management)
- Experience of working with technical or cross functional programmes or projects
- Creating change impact assessments and critical path schedules
- Excellent IT skills (Microsoft office)
- Excellent analytical and data management skills
- In depth understanding of large scale, complex operating environments

**Ideally, you'll also have**:

- Change Management or Project Management qualification or equivalent experience
- Educated to a degree level in an a suitable discipline or equivalent experience
- Exceptional networking skills, with a broad range of contacts across Heathrow and the broader aviation industry.
- Knowledge of end-to-end passenger journey processes

LI- HB1

LI-Hybrid

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