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Parts Advisor

4 months ago

Wymondham, United Kingdom RSD Recruitment Full time

**Parts Advisor**

**Wymondham**

**£24,000 (Average OTE £28,000/£29,000 but uncapped, Overtime at 1.5x)**

**Full time**

**Main Purpose of the Role**:
The main purpose of this role is offer assistance in all sectors of the Parts and Service departments, including the Workshop.

To assist with customer enquiries/orders and make associated sales in order to meet customer targets and expectations. To promote and sell the parts to new and existing customers.

This is a customer facing role, which requires you to build strong customer relationships within the Parts sales sector of the business. You will on occasion need to present a Parts solution to the customer and frequently liaise with others.

**Duties**:

- Build strong and positive relationships with customers
- Present a professional image and portray a polite and courteous manner at all times
- Take parts orders and sell in order to meet Company targets and support all campaigns
- Answer all in-coming calls and respond to messages promptly
- Maintain correct off the shelf availability and distribute parts accordingly
- Receive and check in deliveries on our computer system promptly and efficiently
- Attend service counter area and take orders/enquiries from Service Engineers
- Ship parts using FedEx to remote Engineers via By Box
- Ensure Parts for service jobs are picked and ready for the Engineers
- Ensure return to stock for parts not required
- Parts returns to be sent back with appropriate paperwork, when necessary
- Operate fork lift in a safe and responsible manner

**Criteria**:

- Automotive, truck or car experience, or dealership background is desirable
- Proven record of making calls resulting in sales is desirable
- Knowledge of ADP and TBS desirable (training will be given)
- Clean driving licence and good driving record
- Fork lift truck driving licence is desirable (training will be provided)
- Teamwork, ability to work confidently within a group and on own initiative
- Time Management, ability to manage time effectively, prioritising tasks and working to deadlines, whilst being quality focused to ensure the right parts are sourced
- Drive and determination to get things done, make things happen and continually looking for better ways of doing things
- Availability to work Saturday morning Rota as overtime (usually 2 in 5 Saturday mornings)
- Proof of right to work in the UK

**Benefits**:

- Auto-enrolment pension scheme
- 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
- Company sick pay scheme
- Company uniform
- Free staff parking
- Rest area at depot
- Online training programmes for all roles, career paths for progression
- Additional training programmes for employee career advancement
- Manufacturer History Museum and Machine Production Line tour, including VIP lunch - Covid dependant
- Life assurance policy (4 x basic salary)
- Private medical health (contributory)
- Chiropractor private medical treatment scheme/ occupational health
- Employee assistance programme
- Employee discounts on company merchandise
- O2 Employee Benefits