Switchboard Operator

**Location**: Hemel Hempstead, HP2 7BE

**Salary range**: £25.000

**Role type**: Permanent, full time

We're seeking an enthusiastic and resilient **Switchboard Operator** to provide essential support for our kitchen and bathroom refurbishment projects. Your role involves efficiently directing our residents to the appropriate project representative to address their inquiries promptly.

Additionally, you will assist in managing basic office tasks on a daily basis to ensure our entire team feels supported from an administrative perspective. As a Switchboard Operator, you will be responsible for taking and transferring incoming calls, whilst providing a patient, kind and efficient customer service, facilitating the smooth communication between the residents whose homes we are refurbishing and our operational team.

**Main Objectives of the Role**:

- Answering and directing incoming calls courteously and professionally
- Providing assistance and information to callers as required
- Transferring calls to the appropriate departments' representatives
- Accurately recording messages and relaying important information
- Operating telephone switchboard equipment and related systems
- Maintaining accurate records of calls and messages
- Assisting with daily assigned administrative tasks

**Do you have what it takes?**
- Previous experience as a calls operator, receptionist or similar role is preferred however, with the right attitutde anything can be learned
- Strong verbal communication skills with a clear speaking voice
- Excellent interpersonal skills and a customer service-oriented approach
- Ability to remain calm and composed when speaking on the phone to upset residents

**What's on offer?**
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- up to £2,000 reward for successful recommendations as part of our referral scheme
- significant savings on daily shopping through our benefits portal
- a welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- a supportive culture and a great team with exceptional talent and experience
- trained Mental Health First Aiders support
- annual training allowance so you can focus on your personal and professional development and much more

**About us**:
At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to quality of works.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values, are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations and you'll work with a team that has a strong sense of pride, accomplishment and motivation.