Porter - Casual

**About the Company**:
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Porter on a casual basis at Rookery Hall Hotel & Spa, part of Hand Picked Hotels.

Rookery Hall Hotel & Spa is located in Nantwich the hotel is one of the most renowned country house hotels in Cheshire. Expertly blending old-world charm with modern amenities. This stunning award-winning property is proud to boast 4 AA Red Star status and several notable accolades for its dining.

**About the Role**:

- The role of our Porters is to welcome and engage with our guests through every step of their stay, delivering an exceptional guest experience, by putting the guest at the heart of everything you do.
- Porters will demonstrate their knowledge of the hotel & local area to provide thoughtful recommendations to tailor to the guests stay and enhance their experience, helping to create magical memories.
- Build and maintain relationships within the team and other departments to ensure communication is clear and be aware of all the days activities.
- We offer valet parking to our guests and our porters are responsible for ensuring the safe driving and parking of vehicles. You will be a confident driver, with a full clean driving licence.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

**About you**:

- To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel or a customer focused role.
- Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
- Local knowledge of the surrounding area and places of interest would be advantageous.
- Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
- Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
- Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

**Company Benefits**:
**Our Benefits include**:

- A competitive salary package of £13.00 per hour.
- This role is on a casual hours basis, working different shifts between 8am to 8pm, which will include working weekends and holidays.
- Uniform & meals on duty provided.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.