Front of House Team Member, The Royal Hotel

5 months ago

Carnforth, United Kingdom James' Places Full time

James Places is a dynamic and vibrant growing company with uniquely different venues across the Ribble Valley and beyond; with The Royal Hotel, The Shireburn Arms, The Emporium, Eaves Hall, Mitton Hall, The Waddington Arms, Holmes Mill, Falcon Manor, Assheton Arms, and Wennington Hall, are all part of the group.

We are looking for outgoing individuals to work and grow with us with this exciting opportunity

**As an F&B team member at The Royal Hotel you’ll**
- Be involved in service ensuring customers are greeted, seated and well looked after
- Play a part in training and developing the team to ensure consistent service standards.
- First impressions count and you will be the first person to set the warm and welcoming atmosphere
- You will be welcoming guests on arrival, ensuring they have everything they need during their stay and wish them well upon departure.
- Ensure the guests have a fantastic experience from the first interaction to the last

**Also,**
- Be a seasoned pro in the hospitality industry with a strong customer orientation and understanding of service delivery
- Have mastered the ins and outs of exceptional guest service
- Strong project management and personal organisational skills with the ability to balance a number responsibilities
- Ensure corporate and hospitality group policies and procedures are followed.
- Oversee and check the maintenance & quality of physical items: tables; chairs; equipment; linen and the appearance of the hotel, restaurant and foyers: wood work; carpeting; lighting, etc.
- To be confident in up selling and making recommendations through strong product knowledge and maximising sales opportunities
- Carrying out a handover with the previous Shift Manager to ensure all matters are handed over, with the necessary paperwork completed.
- Carrying out a full end of shift and security close down inspection, alongside a competent manager or supervisor to include all public areas, back of house and outside areas, dealing with any issues immediately with a key focus on cleanliness.
- Setting an example for the rest of the team by being punctual, well-groomed and dressed in accordance with James Places’ standards.
- Be a point of contact for queries and complaints while on duty, handling all with an excellent level of professionalism

**James’ People Perks**
- James’ Places privilege card 10% discount in all venues upon completion of 3 months service.
- Family & friend’s room discount
- Early pay scheme - access your wage sooner
- Health & wellbeing programme - in partnership with a private counselling practice.
- My Healthy advantage App access
- 24/7 access to virtual GP & wellbeing service
- Bereavement support
- Medical information
- Online CBT
- 28 days holiday
- 20% Discount on pay day at The Emporium Interiors
- Annual staff party
- Meals on duty for many roles, and Free on shift beverage
- Employee pension scheme
- Progression, training & career opportunities and Qualification opportunities whilst working (Up to A Level and Degree level equivalent)
- Recognition rewards
- Compassionate leave
- Voucher incentives

**Job Types**: Full-time, Part-time, Zero hours contract

Pay: From £11.44 per hour

**Benefits**:

- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Ability to commute/relocate:

- Carnforth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Restaurant: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: foh/EH

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