Night Receptionist

**Night Receptionist - Cresta Court Hotel - Best Western**

We have a fantastic new vacancy for a Night Auditor at the Cresta Court Hotel - Altrincham with 148 bedrooms, 6 Meeting and Events rooms, plus our Townfield Bar and Restaurant, this is a 24/7 property where you will never be bored

**We are looking for a talented individual to work on our Nights Team. This is a part-time position with varied shifts. This position includes weekends.**

**Objective of the Role**

Reporting to & supporting the Night Manager, the Night Receptionist will support the smooth running of the nights team and tasks.

**Main duties and responsibilities would include but are not limited to**:

- Greet guests upon arrival, check them in and provide with any information they need to enjoy their stay
- Processing payments, ensuring that all charges are accurate and posted in a timely basis.
- Processing Night Audits procedures and balancing the days business.
- Check figures, postings, and documents for accuracy
- Cash handling
- Respond to guests’ inquiries, requests, concerns and complaints as needed
- Answer the phone and place reservations
- Serving guests and closing the bar
- Provision of room service to meet guests needs when required
- Undertaking of Night cleaning duties
- Regular tours of the building to ensure hotel security and fire safety
- Clearing up and setting up conferences and function rooms
- Attend to other duties as requested by Management and Supervisors
- Print contingency lists to have a record of all guests in case of emergency.
- Sell a room/accommodation to guests without reservations based on availability
- Fulfil the Night Management role in the absence of the Night Manager
- Checking in late arrivals and checking out early departures
- Health & Safety Diligence mindset
- Support training & development of the night team
- Maintain and ensure all aspects of the property are always immaculate

**Requirements**:

- Excellent communication and math skills
- Computer literacy
- Preferred experience with Opera system would be advantage but not necessary
- Strong eye for detail
- Good problem-solving skills
- Experience in customer service or hospitality
- Self-motivated and a good multitasker mindset
- Customer service focused

**What we offer**:

- 28 Days Holiday inc. Bank Holidays (pro-rata)
- Benefits programme for Best Western
- Long Service Awards
- Career progression opportunities
- CPL Learning Training
- Perkbox
- Free Meal on duty
- Star of the Month Award Program
- Birthday Treat & Paid day off

**Job Types**: Part-time, Permanent

**Salary**: £10.42 per hour

**Benefits**:

- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Night shift
- Weekend availability

Work Location: In person