Structural Heart Valve Disease Clinical Coordinator
1 month ago
The overall purpose of the Structural Heart Valve Disease team is to care for patients via the percutaneous programme that includes Transcatheter Aortic Valve Implant ( TAVI), MitraClip, Tendyne, and TriClip as part of National, Trust and Division structure.
The role will be supporting the the patient pathway to ensure a timely and efficient pathway through the percutenous programme. The role will work within a dedicated specialist team to ensure that the patient journey is coordinated and streamlined and administrative processes are revolved around the patient and their individual needs.
- To act as a point of contact for queries from clinical and non-clinical staff
- Answering phone calls and problem solving to ensure safe and effective care for patients
- To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
- Returning calls promptly and keeping callers updated with information in an effective and efficient way
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
- Coordinating the pathway accordingly to ensure all patients have an effective and well communicated journey throughout their pathway
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
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Structural Heart Valve Disease Co-ordinator
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Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full timeThe overall purpose of the Structural Heart Valve Disease team is to care for patients via the percutaneous programme that includes Transcatheter Aortic Valve Implant (TAVI), MitraClip, Tendyne, and TriClip as part of National, Trust and Division structure. You will be managing the patient pathway to ensure a timely and efficient pathway through the...
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