Franchised Groups

3 weeks ago

Edinburgh, United Kingdom Marriott International, Inc Full time

**Job Number** 23049719

**Job Category** Event Management

**Location** Moxy Edinburgh Fountainbridge, 2 Freer Gait, Edinburgh, Scotland, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** Y

**Position Type** Non-Management
**Additional Information**:This hotel is owned and operated by an independent franchisee, Hotel Co 51. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

**JOB SUMAMRY**

**WHO?**

The Groups & Meeting Planner is a confident, organized, detailed orientated support for our hotels and fantastic brands Moxy, AC by Marriott, Courtyard and Residence Inn team and is a buzzy point of contact between customers and hotels, this role is key to the success of the company.

We are looking for groups & events planners to support our hotels located in Edinburgh and Inverness.

**WHAT?**
- Manages all room aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations.
- Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting, and releasing any unused room or attraction inventory back for general sale.
- Works with Revenue Management on ensuring the Group ceiling is maximized, manages client expectations when requests for more rooms are made in inventory will be checked for availability and any discrepancies will be communicated to the client at the time of rooming list entry.

**YOUR ROLE**
- Manages the operational preparation for all group bookings, including guest deposits, Invoicing, room blocks, rooming list, cut-off dates, waitlist, overflow accommodations, rooming requests, contact relationships and ticketing needs
- Checks for accuracy on all booking sheets, and contracts to verify that they are in accordance with operational guidelines (e.g., inventory, availability, rate structure, and operating procedures, such as deadlines for deposits, and rooming list)
- Broad understanding of facility management including the ability to manage guest room and meeting space inventories
- Knowledge of overall hotel operations as they affect each hotel for which they are planning events
- Produces Banqueting Event Orders
- Maintains organized, accurate files on each group account and monitors the course of action for each account daily
- Manages commission requests and posts Marriott Bonvoy points
- Provides various updates to Group Sales Leader and communications to Sales, and Revenue Management
- Acts as primary Rooms Division contact in advance planning meetings, communicating all pertinent information to the Hotel Capt. GM, assistants, Crew Leaders as relevantRevenue Management, and Accounting
- Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting, and releasing any unused room or attraction inventory back for general sale Checks any increases in inventory for availability and any discrepancies will be communicated to the client at the time of rooming list entry
- Attends virtually any pre-event meetings as relevant, Bill Reviews and hotel visits for familiarization
- Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations
- Supporting forecasts for group sleeping rooms and event revenue for assigned groups

**Maintaining Focus**
- Executes exemplary customer service to drive customer satisfaction and loyalty by understanding customer’s needs and recommending appropriate features and services that best meet their needs
- Supports the company’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience
- Services customers to grow their share of the account
- Performs other duties, as assigned, to meet business needs

**The Future for you**
- This role is a great way to progress into reactive and proactive sales roles or into operations within a growing, ambitious company
- Training and support are available through Marriott developments and internal 1:1 with your line manager
- Fully supportive sales culture within the whole team - lots of high-level talent to reach out to and learn skills from

**JOB REQUIREMENTS**

**Who are you?**
- Expected Contributions:

- Check the accuracy of documents and data for sharing
- A focus on detail is an important trait
- Express yourself, but be clear in written and verbal communications
- Have a positive, open mind, and approach all tasks this way
- Display creativity and innovation to identify opportunities to improve proc

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