Patient Pathway Co-ordinator

3 days ago

Wantage, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

We have an exciting opportunity for a Pathway Co-ordinator to join our administration team within the Ophthalmology Directorate. Providing a pivotal role, you will liaise closely with Consultants, Junior Doctors, Nurses and allied health professionals to co-ordinate and be responsible for efficient clinic management within Wantage Community Hospital.

Whilst in post we would be able to offer you training with a dedicated team trainer and mentor to ensure that you have the right skills to continue to develop your career to progress and pursue future leadership and management roles.
- Generous annual leave entitlement - 27 days (plus Bank Holidays) on joining the Trust which increases with length in service
- Flexible working (standard hours of work between 8.00 - 6.00 Mon - Fri no weekend or bank holiday working required)
- Working from Home options (on a rota basis, once fully trained)
- Base: Wantage Community Hospital with occasional travel required to the Oxford Eye Hospital
- NHS discounts across varied businesses
- Continued professional development opportunities
- In return we expect you to be motivated and hard working with a positive approach to providing excellent customer service.:
Interested? Then give us a call for an informal chat to find out more:
Patient administration underpins the patient journey, supporting clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access Policy.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

1. To co-ordinate and be responsible for the provision of full secretarial and administrative services to the clinical team

1. To take a lead role in the management of lists and clinics, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies.

1. To take appropriate action to ensure that requests for diagnostics and follow-up appointments are processed in a timely fashion

1. To comply fully with elective access policy; e. The Specialty Coordinator will also operate a failsafe system whereby every patient is registered using appropriate software, regularly reviewed and monitored to assess where they are in their appropriate pathway e.g. timescale for referred tests and procedures, chasing departments if necessary for results.

1. To validate patients on the waiting list regularly as policy, actioning and recording all outcomes and removing patients from the waiting list where indicated

1. To arrange investigations, ensuring that these have been performed, results have been received,seen by relevant clinician and uploaded to correct software as appropriate within a timely manner.

1. To manage one’s defined areas within the speciality and be responsible for prioritising work, developing staff and reviewing working practices to ensure effective department procedures and communication structures are implemented.

1. To coordinate the day to day activities of assistant specialty coordinators.:

- To train and supervise members of one’s team in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes. Contribute to the identification and planning of development needs for the team and individuals.
- To contribute to the assessment of staff performance against objectives and be responsible for the performance development reviews of individuals. On a day to day basis support individual learning and development.
- To be actively involved in the recruitment process.

1. To ensure that joint working and close co-operation is developed

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