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Service Assistant

1 month ago

Wokingham, United Kingdom Oakingham Belle Full time

Job description

**The Oakingham Belle**:
Whilst experience may not necessarily be important, this is no place for shrinking violets as the pace is fast and demanding, such is the volume of business. You will certainly need a willingness to work hard

**Key Duties**:

- To maintain a high level of customer care at all times.General CleaningRunning Drinks and FoodTo follow Company procedures in respect of cash handling as detailed in the Retail Staff Handbook.Ensure at all times that legal requirements are strictly adhered to e.g. Licensing Laws, Trade Descriptions Act, Weights and Measures Act, Food Hygiene (general) Regulations, Food Safety Act, Health & Safety at Work Act, C.O.S.H.H. Regulations, Fire Regulations, Gaming Acts plus any others that may affect the business.Deal with customer complaints in order to achieve a satisfactory outcome, as per the Company policy. A member of the management team must be informed of all complaints made.To be aware of both the location and use of fire fighting and first aid equipment.To work within all Company Rules and achieve at all times standards required as laid down in this Handbook and in the House Rules.To maximise the full sales potential of the bar and restaurant and ensure that standards are maintained at all timesEnsure the security of the house at all times.To present the customer’s bill and ensure the correct payment is received for all goods served.Ensure all goods served are presented on the customer’s bill.To carry out any other reasonable requests by the Management Team.
- General Cleaning
- Running Drinks and Food
- To follow Company procedures in respect of cash handling as detailed in the Retail Staff Handbook.
- Ensure at all times that legal requirements are strictly adhered to e.g. Licensing Laws, Trade Descriptions Act, Weights and Measures Act, Food Hygiene (general) Regulations, Food Safety Act, Health & Safety at Work Act, C.O.S.H.H. Regulations, Fire Regulations, Gaming Acts plus any others that may affect the business.
- Deal with customer complaints in order to achieve a satisfactory outcome, as per the Company policy. A member of the management team must be informed of all complaints made.
- To be aware of both the location and use of fire fighting and first aid equipment.
- To work within all Company Rules and achieve at all times standards required as laid down in this Handbook and in the House Rules.
- To maximise the full sales potential of the bar and restaurant and ensure that standards are maintained at all times
- Ensure the security of the house at all times.
- To present the customer’s bill and ensure the correct payment is received for all goods served.
- Ensure all goods served are presented on the customer’s bill.
- To carry out any other reasonable requests by the Management Team.

**BAR**
- Clean and tidy all service areas including all display materials and equipment.
- Ensure all bar requisites are available at all times for the use of the customers, e.g. ice, lemons etc
- Ensure the bar has sufficient stocks for the anticipated trade.
- Must be over 18.

**RESTAURANT**
- Ensure all cruets and accompaniments are kept clean, filled and well stocked throughout the session.
- Ensure all dumbwaiters and other areas of the restaurants are kept clean, tidy and well stocked at all times as per brands manual specification.
- Ensure that the customers are satisfied with their meals, completing a customer care check.
- To clear all dirty plates and glasses as soon as possible after the customers have finished and re-lay all tables as per company standards as necessary.
- Help with making desserts.

Repost this jobStatus: ClosedView public job page

Budget
Job budget:Not sponsored

**Job Types**: Part-time, Permanent
Part-time hours: 12-16 per week

**Salary**: £7.50-£10.32 per hour

**Benefits**:

- Childcare
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability

COVID-19 considerations:
Improving section works and hand washing facilities

Ability to commute/relocate:

- Wokingham, RG40 1LH: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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