Customer Advisor

Organisation
- Dorset Council
- Location
- Blandford Forum
- Reference
- 61055202
- Occupational group
- Business, Policy & Administration
- Salary details
- £22,777 to £25,409
- Job term
- Full Time
- Appointment type
- Permanent
- Closing Date
- 19 February 2023 11:00 PM

**Customer Advisor**
**Blandford/Hybrid working**
**£22,777 - £25,409**
**37 hours a week (Monday-Friday)**:
The Customer Services Team at Dorset Council provide face to face, telephone, webchat and digital support to help our customers access the wide range of services we provide. Our customers are as diverse as are the services provided by the council.

As a service we have adapted a hybrid approach to working. As well as having the ability to work from home or from our main office at County Hall in Dorchester, you will be a required to work from different locations across the Dorset Council area where we provide face-to-face support to our customers. Therefore the ability to travel on occasion is essential.

**What you will be doing**:
This is a fantastic opportunity for a people person who wishes to pursue a career in customer services or the public sector. You will be joining our existing highly motivated and supportive team who deliver excellent face to face, contact centre and digital services across the council. We are on a digital journey to provide the best online services for those that wish to use them, to allow us more time to support those that need us most.

**About you**:
We require Customer Advisors who are passionate and proactive about delivering excellent customer service and who have the ability to help a wide range of customer’s access our services face to face, on the phone and digitally.

**Dorset Council: A great place to work**:
We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

- provide more than 450 services to over 300,000 residents
- have ambitious aspirations
- are excited about our future
- care about Dorset and all the people who live here
- know that all roles make a difference and that our employees are key to our success

You will:

- have access to a range of employee benefits
- be part of an organisation that supports each other to grow and succeed
- have access to range of training opportunities which will help with your personal development and career progression

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.

If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at Cifas.

This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.

**Additional Information**:
Subject to DBS.