Senior Application Support Engineer

6 days ago


Bracknell, United Kingdom iRecruit Partners Ltd Full time

My client provides a suite of manufacturing management tools including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS). These tools are delivered as Software-as-a-Service (SaaS)and deliver rapid improvements to manufacturing KPIs such as labour productivity, product quality, production costs and delivery lead-times.

An opportunity has now arisen for a Senior Application Implementation and Support Engineer to join the team. As Senior Application Implementation and Support Engineer, you will play a crucial role in delivering and supporting successful projects using asuite of tools. You will be working with some of the world's most prestigious manufacturing companies both on and off site to drive improvement in their productivity. This role will require some travel to client site, expenses will be reimbursed.

Duties will involve:

- Providing first and second-line support to customers
- Supporting project implementations from initial customer training through to support
- Training users - Configuring solutions to best model customer environments
- Specifying, developing and testing interfaces to 3rd party systems
- Building new screens, dashboards and user interfaces
- Testing of new releases
- Testing and commissioning the finished system

You will be responsible for managing one client and will be travelling to site in Glasgow (very occasional), Belfast (very occasional), Crawley and Basingstoke - travel expenses will be paid

To be considered for this position, you must have:

- Excellent verbal and written communication skills
- Strong problem solving skills
- Experience of programming in any language
- A strong interest in IT and computer technology
- A desire to build a lasting relationship with the company and its customers
- Permanent right to work in the UK
- Experience in a manufacturing environment
- Experience of Manufacturing Execution Systems (MES) or Manufacturing Operations Management (MOM) solutions
- Knowledge of SQL or Oracle databases
- Experience in C# or other.Net technologies



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