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French Speaking Customer Service Advisor

4 months ago

Cannock, United Kingdom Autosmart International Full time

Autosmart is a growing, market leading, UK manufacturer, operating across the globe including France, Sweden, the Netherlands and many more. Our highly motivated, independent Franchisees provide exceptional customer service by taking Autosmart s first-class vehicle cleaning products to a diverse range of trade customers. Our success lies in the commitment of our skilled Customer Service Advisors, known for building longstanding customer relationships.

We are now looking for an experienced and highly motivated, customer service focused individual to join our team, in a dynamic role, where you will utilise your native level French speaking and excellent communication skills, to proactively contact, support and build strong business relationships with existing and prospective franchisees, as well as customers and consumers within our French market, where your work will make a difference from day one.

**Our French Speaking Customer Service Advisor will**:

- Utilise your exceptional French language skills to create an impeccable end to end customer experience
- Be the first point of contact with potential franchisees, explaining the Autosmart business model responding to and asking questions understanding their motivation and fit
- Be the first point of contact for our French customers and consumers
- Build strong relationships with our franchisees both in France and internationally
- In French, answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects
- Support colleagues and team members with other non-French country-specific activities as required

**Our French Speaking Customer Service Advisor will have**:

- Native level in spoken and written French, with fluent English
- Experience in a telephone-based customer service role
- Excellent communication skills with a calm, composed manner with a positive, 'will-do' attitude
- Customer relationships and/or customer account management experience
- Experience in handling technical or product related customer queries
- Excellent attention to detail and accuracy, ideally with some export administration experience
- An eagerness for problem solving, improvements and delivering solutions
- Confident IT skills including MS office
- Comfortable with occasional travel between sites in Burntwood, Shenstone and Cergy

**We offer**:

- Salary of up to £29,500 depending on experience
- Permanent contract of employment (Monday to Friday, 38.5 hours, office-based)
- Company-wide training programme to develop key skills and a supportive and friendly team
- 25 days holiday, plus bank holidays
- Staff purchase scheme - take home products for FREE
- Non-contributory private health care and critical illness cover
- Generous contributory pension scheme
- Life insurance at three times salary
- Employee assistance programme