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International Patient Liaison Officer

6 months ago

Stepney Green Station, United Kingdom Circle Health Group Full time

**Salary: Up to £30,000 per annum (depending on level of experience, training and qualification)**

**The London Independent Hospital** in Stepney Green is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.**

**Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.**

**We have an opportunity for an International Patient Liaison Officer to join their team of staff in the Marketing department.**

**This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern**.

**Applicants should meet the following criteria**:

- A minimum of three years’ experience of working as a medical interpreter.
- Knowledge of cultural differences.
- Degree level education or evidence of equivalent level of ability/ NHS experience.
- An ECDL qualification or equivalent qualification/experience - able to set up spreadsheets and documents as well as input data onto pre-prepared spreadsheets and word documents.

**Duties of this role include**:

- You are responsible for providing assistance and excellent customer service to international patients and hospital colleagues.
- You provide a full Arabic interpreting service, both oral, written and including cultural support to international patients and their families within a demanding environment.
- You interpret complex medical information, including the sensitive interpretation of terminal conditions, direct to the patient and their family.
- You provide interpreting/translating services to the hospital staff when requested.
- You provide cultural training to the patients and the hospital team.
- You send regular updates of inpatients (and sometimes outpatients) to the sponsoring embassies.
- You send inpatient discharge summaries to the patients sponsoring embassies.
- You handle patient and relative complaints which include but are not limited to issuing clarification through interviews with patient, families and hospital team.
- You comply with all relevant mandatory training.

**Benefits and rewards**:

- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities

and much more

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be **selfless**, **compassionate**, **committed**, **collaborative**, **brave**, **agile**, **tenacious** and **creative** and are at the core of our purpose and culture.