Iag Caseworker

Job Title

**IAG CASEWORKER X 2**

Reporting To:
**Team Leader (IAG Support Service)/Service Manager Employment and Skills**

Contract Type:
**Fixed Term 5 months (June - November 2024)**

**Location**:
**IHWC, Unit 18, ACE Business Park B33 0LD**

**Salary**:
**NJC SCP 12 FTE £26,063.96p**

**pro rata for 30 hours £21,422.43p**

**pro rata for 21 hours £14,995.70p**

Working Hours

**30 hours and 21 hours per week respectively**

**JOB OUTLINE**:
Under the direction of the Service Manager and Team Leader, to provide an effective and efficient person-centred casework support service to disabled people. The postholder will be required to be compliant with and adhere to DRC’s contractual arrangements in place for the delivery of this IAG Support Service programme.

**MAIN RESPONSIBILITIES**:

- To work effectively with the service commissioner and with DRC to provide high quality, impartial information and advice to clients that comply with organisational standards.
- To provide IAG casework to clients accessing the service.
- To ensure that the information and advice service stays current, and up to date with disability related legislation and policy guidance.
- To establish and maintain strong contacts with other partners to maintain an effective information and resource bank to support clients.
- To develop DRC’s on-line information resources and ensure these are kept up to date and continue to meet clients’ needs.
- To support the establishment and maintenance of external referral procedures with relevant statutory and specialist Third Sector providers to achieve positive outcomes for clients.
- To establish and maintain internal referral and joint working with other DRC teams and services where this is appropriate to meet client need and achieve effective outcomes.
- To maintain accurate and up to date client records and statistics through DRC’s CRM system, including details of advice, casework, attendance, monitoring of progress against client action plan and SMART targets, supporting the provision of service reports and key performance indicators information to DRC’s Executive Team,, Board of Directors and funders.
- To provide information and feedback to the Team Leader and Service Manager and instigate improvements to existing services and the development of new additional services.
- To support the Team Leader to provide accurate and timely reports to DRC’s commissioners, Birmingham City Council.
- To work alongside volunteers supporting the work of the Information, Advice and Guidance (IAG) Team.
- To attend external meetings representing DRC and the IAG Team, feeding back to colleagues and Senior Managers as appropriate.
- To cover for the Team Leader where this is required and appropriate within the role.
- To be aware of and comply with DRC policies and procedures, including health and safety, safeguarding, General Data Protection Regulations (GDPR) and equal opportunities.
- To ensure your own continuing professional development by attending relevant meetings, conferences, and seminars, undergoing training and any other appropriate means.
- To work effectively as part of the team and be flexible and responsive to changing funder needs and DRC requirements.
- To undertake any other duties as and when required commensurate with the role.

**This is a description of the job as it is at present. It does not form part of the contract of employment. Job descriptions are regularly reviewed and altered, when necessary, in conjunction with the post holder.