Recycler Assistant

We currently have a vacancy for a Recycler Assistant to join our Customer Field Services department with our Waste Service Delivery Business Unit area in the Leeds area.

You may be required to travel to different operational sites across the region; therefore, a full valid driving licence, is a requirement of this role. Ideally you will have a clean licence or no more than 6 points.

**What will the role involve?**

As a Recycler Assistant, you will assist the Recycler Technician in operating a Recycler in a safe and optimal way, to respond to reactive blockage reports from the sewer network and provide and deliver a high standard of customer interaction while dealing with all sewer related incidents. Support with blockage response times, in cases of high work volumes and wet weather events.

You will be working closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.

You will also be required to support with collation of data and information for evidence capturing.

You will ensure Health and Safety working practices & procedures are always complied.

When making day to day business decisions you will be required to demonstrate financial awareness and provide technical support and first line response to customer contacts to ensure a fix first time resolution & ensuring that the most cost-effective resolution is promoted.

You will have a flexible attitude to your work as you will be working a variety of rotas in the role to cover our working window. Flexibility is an essential requirement of this role as you work to deliver to two different internal customers across Yorkshire.

**What skills and experience are we looking for?**
- A full valid EU driving licence (no more than 6 points)
- A strong Health & Safety background
- Develop and maintain effective internal and external relations
- Ability to find faults and diagnose the root cause of an issue
- Competent in the use of IT systems
- The ability to be proactive, take ownership of issues and problem solve.
- Be committed to ongoing personal development.
- Good interpersonal skills to liaise with ops, customers and stakeholders
- Effective communication skills
- Develop and maintains effective internal and external relationships

**What's in it for you?**

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

**Closing date: 19th January 2023**

**Interview dates: to be confirmed at a later date**

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies:
- Yorkshire Water is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat

Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.