Dental Receptionist

We are Looking for a dedicated person who thrives on providing the best service possible.

**Dental Receptionist Duties**:

- Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Notify dentists/hygienists of patients’ arrivals
- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
- Prepare day sheets for each dentist/hygienist/therapist the day before
- Collect and record patient payments and pursue any debts in accordance with the practice payments policy
- Maintain the patient records to ensure they are completed correctly before filing them securely Follow computer procedures to ensure that patient records are properly maintained
- Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out. - Ability to use IT and operate a computer based systems.
- Optimise diaries through efficient management processes
- Share customer feedback with the Practice Manager and work together to create solutions and implement improvements. Be able to handle and diffuse complaints in the first instance, highlight issues and complaints where appropriate.

Person Specification:

- Experience of managing / supervising, coaching and training
- Excellent interpersonal skills
- Customer service skills, previous experience of working on a busy reception in a customer focussed organisation desired
- Demonstrates flexibility
- Able to build strong relationships with the practice team
- Excellent verbal and written communication skills

**Job Type**: Part-time temp 6/9 months maternity cover.Possibly permanent.

**Salary**: £8.00 to £10.00 /hour, 8.30am-5.00pm.

**Job Type**: Part-time
Part-time hours: 15 per week

**Salary**: £9.00-£9.50 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift